This place is very much trading off its old reputation - very rude staff and unhelpful receptionists (didn't help my pregnant wife with luggage). Hot water kept kicking out. As for bistro, the staff barely speak English, there is little flexibility over the menu (supposedly you can only have a well done burger - cooking it rare was a step... more

I recommend you stay in another hotel but have dinner one night in their restaurant , the Bistro. On the surface the hotel should be good ,it is clean , nice bathroom with everything ( except shower cap for wife) , bedroom well appointed , teamaking facilities , public areas well looked after and clean etc but at £195 for... more

We ate in the Bistro for a family Sunday lunch. 2 courses were £17.95 or 3 for £24.95. The menu offered a choice of 4 starters, 4 mains and 4 desserts. Several of us had the roast beef with Yorkshire pudding etc. The food was OK but portion control was poor. One of us had thick slices of beef, one... more

As a fan of Hotel du Vin group from its inception, but not having stayed often times since the sell out, I was interested to see what had changed. Accordingly booked a saturday night getaway to Henley on bed, bistro, breakfast package. We were given a nice enough room (Planeta) in the courtyard which seemed fine initially especially as the... more

We stayed recently on a good DBB package. We were a bit nervous about the level of service based on previous reviews but the guy who checked us in was really friendly and very nice. Our room was a studio and was lovely. However, not the choice for those on a first weekend away as the whole bathroom was integral... more

We stayed here for my partners birthday on a dinner bed and breakfast rate which was quite reasonable. We upgraded to the top suite - The Cotes de Champagne which was fantastic - a split level suite overlooking the river, although the room looked a little tired in its decor and could do with some updating. There were throws on... more

On arrival on a wet friday evening, we are greeted by two of the most miserable receptionists who really don't deserve to be in such beautiful surroundings. We get no assistance with our bags as we follow the miserable one up two flights of stairs to our room. The room is not huge, but tastefully designed with large bed and... more

A Nice hotel in a good location. Our first trip away with our baby daughter. Wuld expect the receptionist to be more helpful - everything seemed like a big chore. Our room was miles from recemption, lots of stairs so a nightmare carrying everything for our daughter. I did ask in advance if they could give us a room suitable... more

Stayed here in October 2009 using the Sunday deal - spend £70 in restaurant and get a room for a tenner. As this was to celebrate our first wedding anniversary (we stayed in the Tunbridge Wells HdV for our wedding night) we decided to upgrade to one of the riverview suites for a discount price. As you would expect from... more