Nobody to be seen on arrival and the front door is permanently locked. I rang the bell and was shown to the front desk and asked to pay immediately, which I did. I was on the top floor, which if you have trouble with stairs is a tough climb and it wasn't mentioned anywhere in my booking. All of the... More

We stayed here in December 2011. It's in a great location with many attractions a short walk away. Well kept and great value for money. The staff were very friendly and helpful. Would gladly stay again. More

I stayed here on a Saturday night after seeing the b&b on various booking sites as I needed a hotel close to the theatre. First impressions upon arrival were not good as the outside looked unloved and in need of maintance and a good clean. We arrived early around 12 and although checking was at 3.00 we could not get... More

Good value for money, all you really need is a room to sleep! Friendly staff, if not a little too hot, modern decor and bathroom. Some of the surfaces were a bit dusty, but didnt really bother us as the bed was massive and really comfy! The only thing I didnt like was the mould around the bottom of the... More

As many people had obviously done, looked at the website, all looked very nice in the photos, When we arrived at 2pm on Saturday 10th March, no one was in reception and the door was locked, we pressed the bell for 5 minutes, decided to leave the car in the car park and walk into York. The walk into the... More

We arrived at the Hotel rather earlier than planned, to be asked to return @ 3pm. We then checked in at the time instructed, and our total bill had to be paid on check-in. Our accommodation was not too bad, as we had booked a club room. Only we found out later that the coffee mugs had seen better days-all... More

When shown to our 'attic' room we noticed the smell of the stair carpet that hadn't been cleaned for months. The room was cold, dusty and there were marks on the walls. The bath panel was badly cracked, the shower mouldy and there was a hole in the floor in the doorway that was held up by the carpet. The... More

We booked over the internet and must admit the pictures were not at all like the real thing! We were shown to our room which was an attic room, it was really shabby, and the bath panel all cracked and old, and the room was extremely cold. After complaining we were given a smaller room which was fab...couldnt fault it!... More

we stayed 29th December 2011 for one night.. never again! Pictures and descriptions are very deceptive. Location was good ( for Bingo lovers). York is a wonderful place..pity places like this let it down. Needs ALOT of updating and a thorough cleaning. More