We read the reviews after we had booked so were expecting bad things! However we normally pay 3 times what this costs so did not expect the same as we are used to. Yes, the room are dreadful and dated, [they are in the middle of a refurbishment] however, the bed sheets and towels were very clean, we had a... More

We stayed here on a groupon voucher, and it was well worth the money, the rooms, if I am honest, need alot to be desired, but I understand there is a rebushiment going on, they were very clean, the staff very helpfull and friendly, breakfast was included, and wow , what a breakfast, brill chioce and nicely cooked, the location... More

Would never stay here, smells awful and although I'm sure it is clean it is so old and grubby! Staff basically said they would charge me anyway even though I couldn't bring myself to stay! More

Stayed in the hotel in December and when we walked in our room we were hit by the smell of cigarettes, and the sign in the room stated that it was a smoking room.When we complained we were told the hotel was fully booked so they would spray it with an air freshener! Spent a very cold December night with... More

I've been here in November and i was a little bit prepared by reading all the comments. But... when I arrived, all seems better than written on this site (but still poor). The staff at the servicedesk was nice and friendly. The rooms were easy furnised, i could feel the springs in my bed, the curtains were not closing fluently,... More

I have stayed in this hotel in August, September and November and am already booked in March, May and June next year. The staff are extremely friendly and go the second mile for you, The breakfast was excellent and freshly cooked. Already looking forward to my next stay. More

Stayed in sept, quite dingy decor , 1960s, Staff are a bit uninterested and spend most their time on the phone to friends and family. This needs more than a lick of paint, starting again might help. Also whats with the lack of stairs and old school lift? If your scared of combined spaces avoid like the plague. As for... More

I stayed at this hotel in October and thought I got good value for money. The room was clean and comfortable and I found the staff to be friendly and welcoming. Breakfast was cooked freshly and there was a wide choice. This hotel is in a good location for the train station and central Norwich. My only criticism would be... More

I have stayed at this hotel about 3 times now not out of choice but because it was cheap and 5 minute walk to the clubs, i think everyone else has the same idea because it's really loud at night with people and creaky floorboards! There was a fingernail on the carpet which i trod on with bare feet and... More