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Caistor Hall Hotel

Caistor St Edmund, Norwich NR14 8QN, England
Hotel amenities
Caistor Hall Hotel
Ranked #26 of 53 hotels in Norwich
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100 reviews from our community

    Trip type
Traveller rating
    35
    20
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    13
    24
Date Rating
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 17 May 2013 NEW via mobile

I stayed in this 'luxury' hotel for my friends wedding and couldn't have been more disappointed. The exterior of the hotel sets grand expectations, sadly the interior leaves a lot to be desired! With chipped paint, frayed carpets, broken fixtures, cobwebs, dated decor it hardly shouts 'luxury'!! I was also disgusted with the bedrooms and the fact that this hotel... More

Was this review helpful? Yes 2
receptionist58, Manager at Caistor Hall Hotel, responded to this review
20 May 2013

Thank you for your valued feedback regarding your stay at Caistor Hall Hotel. I am very saddened to hear and learn of your complaint with particular reference to the internal décor of the Hall. I am sorry that you feel we fell below your expectations; however I can ensure you that our dedicated staff work tirelessly to maintain the beauty... More

Great Yarmouth, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 17 May 2013 NEW

Well, where do I start......My wife booked this hotel for a romantic night near valentines day. First impressions when I pulled in the car park was very nice.....but that's where the good stopped. We have stayed in many 3,4 and 5 star hotels in the last year and have to say this hotel was very disappointing indeed. So disappointing in... More

Was this review helpful? Yes 2
receptionist58, Manager at Caistor Hall Hotel, responded to this review
20 May 2013

Thank you for your feedback regarding your recent stay at Caistor Hall. Whilst we value all customer feedback, on this occasion I would firstly like to respond to each of the points that you have raised. Firstly, your booking details that we received made no mention of a room with a Jacuzzi; however my staff kindly offered you the option... More

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 May 2013 via mobile

From the moment we arrived - when they spiked Margaret's surprise of champagne afternoon tea, incidentally not served with the strawberries and cream as advertised to the moment we left when my tea at breakfast was served in a cracked and dirty pot we were disappointed with the service at caistor hall. With hardly any guests staying we were originally... More

Was this review helpful? Yes 2
receptionist58, Manager at Caistor Hall Hotel, responded to this review
9 May 2013

Thank you for your valued feedback and I am sorry to hear that you did not enjoy your experience of Caistor Hall Hotel. We organise many surprise events here at Caistor Hall and they are always a great success and special occasion. Should we have known from the offset that you intended your Afternoon Tea to be a surprise for... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 27 April 2013 via mobile

I use the hotel two or three times a year. When doing business in that part of Europe. The hotel has the old world charm that befits the building, which at one time was a family home, and also a Monastery. The room furnishings reflect the period and are very comfortable, and spacious. The restaurant always offers a comprehensive selection... More

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receptionist58, Manager at Caistor Hall Hotel, responded to this review
29 April 2013

Thank you for your lovely feedback. We are delighted to hear that you enjoyed your recent stay at Caistor Hall Hotel. On behalf of the whole team, we very much look forward to welcoming you back very soon. Kindest Regards Jenny Manning Manager More

Brighton, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 9 April 2013

Poor quality room, unhelpfull staff, broken and dirty high chair for my baby to use (the replacement they brought out was just as dirty!) Poor service for a so called "luxury" hotel. We were so fed up with the place that when the fire alarms then went off at 12;30 am and no-one seemed to know what was going on,... More

Was this review helpful? Yes 2
receptionist58, Manager at Caistor Hall Hotel, responded to this review
12 April 2013

Thank you for your email following your terrible experience of Caistor Hall Hotel. Firstly, I must say how disappointed am I to read of your experience and of your early departure. I am also very shocked to understand that you found the staff to be unhelpful from the offset. I am intrigued to understand in what manner they were unhelpful... More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 8 April 2013

Well where do I start. On arrival we checked in the staff on duty just told us where it was never shown us. We book the luxury superior room which was £180 a night it was horrible to dark, the four poster bed was covered in cobwebs, dead flys on the window sills, the brickwork was all loose, the shower... More

Was this review helpful? Yes 2
receptionist58, Manager at Caistor Hall Hotel, responded to this review
12 April 2013

Thank you for your feedback. I am very disappointed to read of your bad experience of Caistor Hall Hotel. Firstly, I am sorry that you found the reception staff unable to show you personally to the room. Caistor Hall Hotel offers a large number of bedrooms whilst being a very busy venue, therefore it is not always easy for our... More

Norwich
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 28 March 2013

we booked our wedding at Caistor Hall September 21st 2012 as its such a beautiful venue , big enough to hold plenty of guests but most importantly personal , friendly service! from the minute we looked around the staff couldnt have been more helpful.they were excellent at answering any questions, nothing was too much trouble and on the day they... More

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Norwich, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 19 March 2013

We stayed a s group a year ago for a wine tasting weekend and it was superb. We did the same again this March (2013) and had an equally great time. We enjoyed our private room for the tasting sessions and our gastronomic dinners. As a group we decided that some Trip Advisor visitors would make the following comments: no... More

Was this review helpful? Yes
Bath
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 15 March 2013

When I booked Caistor Hall I was amazed by the low prices - so much so trhat I nearly cancelled and booked elsewhere - after all somewhere so chap can't be aqny good can it? YES it can! this hotel is excellent! great reception staff polite and helpful from original call to checking in on arrival. Evening meal whilst extra... More

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Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed 15 March 2013

I have stayed at this hotel regularly over the past year and a half on business, sometimes for several weeks at a time and have always enjoyed my stays. There are many different types of rooms available (unlike the more modern hotels which tend to be pretty standard throughout) which means that if a certain room doesn't suit you, there... More

Was this review helpful? Yes
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Additional Information about Caistor Hall Hotel

Also Known As:
Caistor Hall Norwich
Address: Caistor St Edmund, Norwich NR14 8QN, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar/Lounge Free High-Speed Internet Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#5 Romantic Hotels in Norwich
Price range (per night): INR5,685 - 12,032
Official Description (provided by the hotel):
Caistor Hall Hotel is a beautiful country house hotel located on the fringe of the 'Fine City' of Norwich in secluded surroundings. The village of Caistor St Edmund is a wonderful reflection of the idyllic peaceful backdrop that Norfolk country life has to offer, with its imposing classical Georgian front and 30 acres of woodland and private gardens, Caistor Hall Hotel is the ideal venue for any occasion. Caistor Hall Hotel offers the perfect setting for your chosen event with 21 bedrooms and a variety of function rooms. The hotel hosts many events from your traditional dressed wedding to private dinners, and business events including conferences, seminars and private functions. Caistor Hall hosts a popular restaurant offering a fantastic A la Carte menu along with a Menu du Jour and daily specials. Bar food, Lunch and Afternoon Teas are available daily to both residents and non-residents. ... more   less 
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Caistor Hall Hotel
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