I had heard good things about this restaurant, so we were looking forward to our meal. I don't mind arriving through the kitchen. It's kind of reassuring seeing where you food is going to be cooked, but I when a table is booked for 8:15 (and we arrived at 8) I find it totally unacceptable that the main course isn't... more

AMAZING service! The attention to detail was outstanding and the Dickensian quirkiness was an absolute delight. My Mummy and I stayed in the Queen Mary room that had the most comfortable French day beds and the linen was fresh each day. The food was outstanding; from freshly made pasta and lobster bisque amuse-bouche to the creamy scrabbled egg and delish... more

our visit started rather badly, entry via the kitchen was not expected, we'd phoned ahead to say what time we'd be arriving, but the sole member of staff on site - a very sweet and eager to help, trainee chef - had no idea about where our rooms were, or possibly even where any of the rooms were? At first... more

Where is Gordon Ramsey or the Hotel Inspector when you need them? We went here for dinner as we'd heard rumours that it was good but not actually from anyone who had eaten there in living memory. I guess that should have been the warning. Yes, the way in is through a gloomy unlit archway and then through the cramped... more

We thoroughly enjoyed our stay with you, and much appreciated all your efforts to accommodate our needs, even though we arrived on a day that the restaurant was closed. The rooms were lovely, the breakfast out of this world, as was the meal that those of us who stayed for an extra day had. By Appointment is not the cheapest... more

. Went out looking for some good local food and "fine dining". Starters were tasteless, main course arrived cold and vegetables were burnt, we didnt stay for puddings - The appears to be caught up in its own hype - avoid unless you want to be disappointed. more

We live in Norwich and have on many occassions enjoyed the restaurant at By Appointment for what is always an entertaining and special meal. When we decided to get married - and wanting to do something different to the average "Peter Kay" wedding there was only one choice for us and that was By Appointment. Tim and Robert were very... more

We were so lucky to find this lovely small hotel with a fantastic restaurant.The owners made a huge fuss of us ,the room was simply beautiful,the food and atmosphere excellent.It is a quirky but classy place and we will absoluely return! more

Perhaps the proprietors were having a bad weekend - but we found them very inefficient and, worse, unwelcoming, grumpy, aloof and prone to criticising their guests directly and implicitly ("oh THERE you are at last " at dinner and again at breakfast.) They seemed to find us a nuisance from the moment we arrived: reception was utterly shambolic. (we have... more