I stayed here recently with some friends, as were were going into Norwich clubbing. We had dinner on the Friday night which was delicious, the menu had been updated since the last time I had been here and I couldn't fault the food! The hotel is close to the city centre, just a short cab ride away. The staff were... More

I can't fault the quality of the room or the food,the staff very helpful and polite,a very pleasent weekend.The close area a bit industrial but easy to get to/,around town just a short drive away,also on a bus route.Pub and shops close by.

I was on business travelling down to Norwich from leeds for an early start the next day hence why my company booked a hotel for me. I was advised on the confirmation that I would have a room above ground floor this was great as I was a woman travelling on my own. I checked in late and went to... More

First time visited norwich and had this break as a competition prize, checked in was told was gonna have a room with sofa, got moved to a smaller room miles from reception, on return from first nights stay found room had not been cleaned or bedding and towels provided and no tea or coffee facilities replaced which was very poor.... More

I have stayed here many times and have always found it a very nice place to stay,the rooms are very clean and a good size, the pool and gym are good and the food is of a good standard. The prices are high in the Bar/Restaurant but no more than any other Hotel. When getting a room ask for one... More

I would like to say a massive THANK YOU to everyone who was involved in making our day such a magical experience! Our wedding was 26th of April, but we checked in from the 25th and left on the 27th and from beginning to end everything was simply perfect. My only one criticism is my husband a full time wheelchair... More

We visited for a 2-night stay starting 10 April 2013. Because it was a short stay in Norwich we arrived early - about mid-day and we told our room wan't ready. We went to the bar and had a snack but each time we asked about the room we were told it wasn't ready. Finally the Receptinist explained that check-in... More

Checked in on a sunday to with an unfriendly receptionist whob at the time also gave wrong information about meal times.Didnt give directions to rooms(thankfully we had been here before unfortunately).Several times over our stay we ordered egg benedict but apparently the kitchen run out of hollandaise sauce(1 morning we ordered this and waited about 15 minutes before we were... More

I was with the same group as your previous correspondent staying for four nights at the Mercure Norwich hotel and agree that the evening meal was very disappointing both for the content and the service. Highlights for me included a starter of ‘chicken liver’ which presented itself as a mush looking like something my dog might have regurgitated and a... More