I had arranged a friend to find me a hotel for 3 days because I was traveling to London with my father, It was one of those trips a quick booking find flights & hotel quick & now. I read all the reviews about the hotel & said Ohh my god what have i done! But there was no time... more

Booked a triple room for myself and my two sons, as i had booked tickets to watch Arsenal as a joint birthday treat for them. The football was very good and the trip into London (Covent Garden) was excellent. However thats where the good news stops, as we then had to stay in this shabby, run down, smelly, incredibly noisy... more

I stayed at the hotel at the beginning of July I found the room to be very comfortable. I booked an en suite room, i was told they were newly refurbished rooms and this was evident in the decor as everything in the room was new. The rooms were spacious, clean and well decorated. There was even a plasma screen... more

OK, good bits first....the staff, were nice and it's quite a good location, nice breakfast, oh and the 24hr checkin. Bad bits: Small, dirty room, bit too expensive, cigarette, dirt and rubbish under bed, tiny plastic caravan style bathroom, bad signal on TV, hearing everyone else slamming doors, next to noisy main road, big bright light shining into bedroom window... more

When arrived at hotel, there was building work going on. this we were not told. Booked in, no lift so had to carry heavy bag up the stairs. place was being refurbished, so was a bit difficult trying to get up to the floor with sheets blowing out of door ways. Got to room there was a 2 inch gap... more

just back from a weekend in London, stayed at the Costello Palace Hotel and had the worst experience of my life. Worst hotel ever stayed in faulty towers would be an improvement. Rooms very small and fusty, bathrooms like something of a building site. Walls were paper thin you could hear the guests in the next room. Some one banging... more

This is easily the worst hotel I have ever stayed in. The room I was given combined peeling, mildewed wallpaper, with collapsing curtain rails and an ensuite shower room that resembled something from a caravan (small and plastic). If it hadn't been the only available room in the vicinity (London fashion week was on so all other hotels were fully... more

September 07 My husband and I had booked 2 nights at this hotel. Demolision taking place on both sides rubble and dust everywhere. Reception was dark and gloomly. My heart sank, but worse was to come, the room was awful. The bedroom wasnt make up properly,sheets just lying on the bed. One dingy towel. The en suite bathroom? was a... more