Rented an apartment for one week in Bayswater. We thought the apt was nice, clean and it had a terrace. However Woogo charged my card twice for the transaction. When I called they admitted their mistake and promised a check to be sent to me immediately. So my credit card said just wait for the check. By the time i...
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After arriving into Bayswater and spending 15 minutes looking for their office I called them to be told to pick the keys up from another flat in the area. Walked back to that area and rang them as no keys in the safe. They then advised I should be in Kensington - no idea where that was so they said...
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Absolutely horrible stay. We had to pick keys up from a location 1 mile away. Then there were few amenities and no-one to complain to! The furniture was all stained and the floors dirty.
We asked a guy in the lobby area if he could help and he told us the apartments were private and WooGo should not be letting...
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Given its proximity to Piccadilly and Central London, this Company should be sitting pretty with these central apartments. But they really work hard - at making sure their customers (their idea of hospitality doesn't seem to manage the notion that the folks who pay the money over might fall to be treated as guests) have a truly terrible time with...
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