The hotel took a card number for me for a provisional booking, after telling me that the car park was across the road from the hotel. After looking on Google maps I found the car park to be in a different hotel, 15 minutes away from where the hotel itself is. I called back 10 minutes later to let the... More

I booked a room at this hotel for 23 April, on dropping off my bags the receptionist required payment up front, £175 one night. once payment was taken I was informed they had moved me to another hotel next door. What a hole... thread bare carpet on the stairs, holes in the floor, the loo was stained, no sound insulation,... More

Stayed for 4 nights, total cost of £460! Good points; breakfast and the power and temperature of the shower. Rest was poor, room (we were in the one next to reception) was in need of deep cleaning and a lot of TLC, the stairs down to the dining room were very difficult to use, especially for an elderly/infirm person. The... More

I booked the hotel through a late room website, thinking i was booking The Cavendish and ended up at Hotel Cavendish. To get to the room it was like going up and down four stairs, got to the room, no hair dryer, TV don't work, Shower tray got flooded as the water was not draining, room was hot and some... More

My family and I stayed at this hotel for two nights. The rooms are an ok size but are quite shabby and in need of a redecorate. The skirting boards, walls and ceilings are all covered in scuffs and marks. However the bed linen and bathrooms are spotless. The full English breakfasts are very small although you could always ask... More

Yes, the rooms are small but the price is excellent for such a wonderful location. As a single woman traveling alone, I loved it! I stayed in one of the cabin rooms where the bed actually had a window seat next to it. While is was a little drafty and cold to actually sit in the window (I'm only 5'3"),... More

The only reason I picked the Hotel Cavendish (not to be confused with the far superior Cavendish Hotel) was the location - just 100 yards from University College, London, where I was attending a seminar on Ethics. The price, £75, was average for the area so I booked. Even so, given the size and state of the room htis was... More

I stayed at The Cavendish Hotel in February for 3 nights with my husband as we were celebrating my 60th birthday. To say I was disappointed is an understatement. Although the staff were friendly enough, the hotel is extremely shabby and our room was very small. The bathroom was tiny with no shelves or hooks to put anything, and there... More

I can't say enough good things about the staff. They were pleasant and helpful. However there are a number of things beyond their control. There is no lift and our room was on the third floor. Narrow halls and five doors between the lobby and the room made it difficult to move our luggage. The bathroom in our room smelled... More