I found the arrangement of the shared toilet quite strange and outdated in this day and age. When booking I didn't realise that this was the case and since I often need to get up to go to the loo in the night I found this a bit of a pain. There was plenty of room in the room I... More

For a low price hotel in central london I was very happy with this hotel. The room was large, clean and comfortable, with complimentary toiletries, magazines and a copy of the Independent outside your door each morning. Most rooms have shared toilets but they are exceptionally clean and there is a male and female toilet between 3 rooms so you... More

Pretentious and very overpriced. Trust me, I wouldn’t be writing this review were it not for the fact I paid $200 a night for a hotel that promises to be MUCH more than it is. The only pros that I could come up with were that the location is decent, the rooms weren’t especially dirty, the bathrooms aren’t bad, and... More

After reading some poor reviews I was a bit nervous about booking this hotel, but once I got there I was pleasantly surprised by the room, the high standard and the staff. I got there and the booking in process was simply and fast, the staff were very polite, and very helpful. I stayed in the Superior Suite, which had... More

I would recommend anyone stay at this hotel. The staff were extremely rude, hygiene did not exist in the hotel. I will be loading pictures of the mattress and bedding at a later date. The necessary authorities will be contacted/informed More

Having read all the reviews of this hotel we were not sure what to expect... we were indeed very pleasantly suprised - the staff all of them we encountered from reception, breakfast room and cleaning staff were very pleasant and helpful at all times. We were in an en suite bedroom on the ground floor which was spacious with a... More

None of the rooms on our floor of this hotel had a toilet en-suite, though we were not told this until arrival. One toilet located in the corridor was shared by 3 rooms. Despite proudly advertising its own restaurant "overlooking the garden", this was in fact located in a sister hotel a short walk away. The Lancaster only has a... More

Great location for the West End with good sized rooms and offering good value Staff were pretty good considering the normal standards you meet in London so another plus point for this hotel Parking was very easy which again is a huge plus in this part of London and definately a serious consideration Overall a very good value hotel for... More

Maybe you you get what you pay for in London ? Remember this hotel is in a period building and so you get period features such as uneven floors, gaps in door furniture and if you get a room at the front be warned, the windows are old sash windows with no double glazing and you could experience the London... More