This was my second stay at the Novotel ExCel in the past 6 months and I was less impressed this time.
Check-in was pleasant and the rooms, beds and pillows are all fairly comfortable as before. The location is good for ExCel (obviously), the O2, City Airport and Canary Wharf. Even Stratford and the Olympic Park are within relatively easy...
More
Recently stayed at the London excel Novotel and had a lovely experience. Staff were friendly and professional, room was clean and hotel was in a great location.
My only negative was that the pillows could be improved in the room as I found them to be uncomfortable.
More
Greetings from the Novotel London ExCeL, Royal Victoria Dock
I would like to thank you for taking the time to share your comments about your stay with us.
I have shared your feedback with our team, so that they are aware of their contribution in helping to meet your expectations. Your comments are highly appreciated, positive feedback from satisfied guests...
More
I first stayed here in November, being lucky enough to get a room for £55 with Last minute.com
Now that I know how to get it cheaply I stayed again on Feb 6th, £65 inc Breakfast.
Its obviously not Central London, but on balance its worth the 30 min trek out.
The rooms are really good standard with good beds...
More
Warm greetings from Novotel London ExCeL, Royal Victoria Dock
I would like to thank you for taking the time to share your comments about your stay with us.
I have shared your comments with the team, so that they are aware of their contribution in helping to meet your expectations. Your comments are highly appreciated, positive feedback from satisfied guests...
More
We have stayed here 3 or 4 times and have always enjoyed this hotel. The staff are friendly and courteous though the one lady at reception seemed a bit under pressure as we had booked 3 rooms.
The electronic room card needed a bit of encouragement and you need this to access the first set of elevators.
On here there...
More
Dear Reviewer,
Thank you for choosing the Novotel London ExCeL, Royal Victoria Dock for your recent stay in London. It’s always pleasing to receive feedback from our valued guests.
In January 2012 we installed two new medium pillow’s (alongside the two existing firm pillow’s installed late last year) into every bedroom. My apologies if this wasn’t the case for your...
More
More
I have recently stayed at the Novotel London Excel with my family and one other family, totally 4 adults & 3 children 8-10 years old, for a long weekend, and we were very pleased with both the hotel and the location.
The standard rooms are a bit small for a family and the extra sofa bed is not the best...
More
Dear Reviewer,
Thank you for choosing the Novotel London ExCeL, Royal Victoria Dock for your recent stay in London. It’s always pleasing to receive feedback from our valued guests.
I am very pleased to learn you enjoyed our hotel and location, as well as breakfast in our Upper Deck Restaurant on Level 1.
We hope to see you again at...
More
I have given this hotel an average rating because my biggest bug-bear with hotels is bed comfort. This hotel is relatively new, its location is great and has good facilities and restaurants surrounding it. It is light, modern and has some lovely views. The manager was extremely helpful with a billing issue. HOWEVER, the one thing that lets it down...
More
Dear Reviewer,
Thank you for taking the time to tell us about your experience at the Novotel London ExCeL.
Please allow me to express my apologies for any discomfort you experienced during your stay with us. We do offer mattress toppers for guests should they require them. Each bedroom offers four brand new pillow’s, two of which are stored in...
More
Stayed there for one night and it was fantastic. The hotel was more than what i expected. The room was a very good size with a comfortable bed. The view was great. Will stay there again in the future.
More
Dear Reviewer,
Thank you for taking the time to complete a review on tripadvisor.com, we appreciate your valued feedback.
Your review serves as a great motivator to the team here at the hotel and I am delighted to read that you had such an enjoyable stay with us. I will be sure to pass your feedback onto our staff.
I...
More
More
I stopped at this hotel on 14th December following a business trip to London to do some shopping the following day.
The hotel was a lot cheaper than comparable standard ones which were more central, so I decided to make the trade off. Whilst the hotel is located in the Docklands next to ExCel (would be an excelled location for...
More
Dear Reviewer,
Thank you for choosing tripadvisor.com to write your review on our hotel.
The hotel team were delighted to read that you rated many aspects of your stay so highly. It is always very pleasing to receive such positive feedback from our valued guests.
I also hope you had the opportunity to join our A|Club loyalty program and collect...
More
331 Reviews
503 Reviews
55 Reviews
