Stayed at this hotel for a week recently. Had a very pleasant stay.
The best part of this hotel was the service. Everyone we encountered was polite and did whatever they could to help us. Of particular note was the staff that operated the breakfast service. They were super, and I felt that they all worked as a team to...
More
There is nothing to fault about this Hotel. It has the right star rating and every member of staff I have come across has been excellent. I have been a regular guest at this Hotel for the last 12 months and you should have no issue with booking your stay here. The star of the Hotel is Richard behind the...
More
I stayed here with my partner for 3 nights in February whilst exhibiting at the ExCel centre. The front desk staff very helpful and friendly. My partner & his colleagues were very impressed they had a member of staff speaking Greek (As they are from Greece). The lobby was welcoming, extremely warm after coming in from the snow. Our room...
More
Dear Reviewer,
Thank you for your great review in regards to your recent stay with us at the Crowne Plaza London Docklands.
The team and I were delighted to read you enjoyed your experience and the hotels facilities. We always try to tailor your experience around you and ensure that we try to meet and where possible exceed our guests...
More
An overnight booking on Saturday night following a concert at the O2 was the purpose of our stay! Leaving the O2 to our horror the snow had put pay to our trip back on the underground. After 4 hours of trying to get back to the hotel, we decided to check the 'key' to our room and found your phone...
More
Dear Reviewer,
I would like to thank you for choosing to stay at the Crowne Plaza London Docklands hotel and for sharing your review regarding your positive stay with us.
At the Crowne Plaza Docklands we constantly strive to achieve excellent customer service and exceed guest expectations and it is nice to know our staff’s hard work is appreciated.
We...
More
Was on congress in ExCel (www.ciscolivelondon.com) and stayed 4 days in the Crowne Plaza.
Hotel was great. Nice room and very friendly and helpful employees. I was only eating breakfast there so I don't know anything about the dinner and the bar. Breakfast was great.
I can really recommend this hotel.
More
Dear Reviewer,
Thank you for choosing to stay with us at the Crowne Plaza London Docklands.
The team and I are delighted to read you enjoyed your stay with us and your expectations were exceeded. We aim to ensure every guest is looked after to the highest standard and to ensure their stay is as memorable and unique as possible....
More
A perfect hotel with a laid back lounge and bar that was difficult to leave! We stayed for one night for a show at the 02. The crowne plaza is ideally placed for the 02 with great public transport links ( seconds walk from the dlr) but a new link is underway direct to O2 so it will be even...
More
Dear Reviewer,
Thank you for your kind review in regards to your recent stay at the Crowne Plaza London Docklands.
We are delighted that you and your partner enjoyed your stay with us and particularly found the service from staff to be exceptional. We pride ourselves on providing a comfortable accommodation with a genuine smile and excellent customer service.
I...
More
Booked through last minute. Got a good deal. However the room was dirty and clearly hadn't been dusted for a long time. The walls where so dusty you could write your name. Wall also had a large stain on, hole that hadn't been reprinted or sanded, just filled.
Staff were not eager to please and although we called at 10.30...
More
Dear Reviewer,
Thank you for choosing to stay at the Crowne Plaza London Docklands and for taking the time to write a review regarding your stay with us.
I am truly sorry that your stay was let down by the maintenance of the room. It is true that your specific room was under maintenance at that time, as the hole...
More
Nice clean modern hotel with a swimming pool. Decent sized rooms with big TVs and comfy beds; everything new and shiny.
Food average - the restaurant looks promising but the food is not special.
The staff seem tired over-worked and dispirited. Took ages to check in and check out.
More
Dear Guest,
We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the service received may have caused you.
I noted that in general you enjoyed your stay with us however you mentioned that you were not happy with the check in and checkout experience. At the Crowne Plaza London –...
More
In a previous review somebody said that the hotel was getting worse - I guess they were talking about the customer service!
My wife stayed in this hotel for the last 2 nights and despite it being a regular stay of hers, the lack of care shown by the staff regarding a theft from her room was astounding.
Nearly £100...
More
Dear Reviewer,
I would like to apologise on behalf of the hotel for the recent experience you had with us on the 18th January 2012. I would like to assure you that a full investigation into your incident is being conducted.
Would you kindly contact me directly at the Crowne Plaza London Docklands to discuss this further.
I look forward...
More
I have stayed at this hotel for the past 8 years for a show at Excel and every year it gets worse.
One night I decided to go for a room service dinner. Two hours later it arrived and was totally inedible. Have you ever known a burger to take two hours to cook and then be inedible?
The reception...
More
449 Reviews
350 Reviews
685 Reviews
