I had recenetly read reviews before we stayed at the apartment and got worried we had booked an awful place to stay but it was lovely, pleasantly suprised. The staff were friendly and inviting, the room was spacious, well decorated, warm and clean. The bathroom was the only problem area although it was clean ie toilet, shower etc it did... more

First and foremost the rooms are Much smaller then they are potrayed on website. Our superior double appartment consisted of 2 tiny rooms with a very small double bed occupying most of the bedroom. Pillows small and flat but there was no problem with service when I asked for an extra pillow. Soap and teabags ( all 2 of them... more

I booked the hotel through booking.com, and selected it after reading reviews in Tripadvisor (the hotel is ranked #18 out of 256 speciality lodging in London). We stayed (my girlfriend, my mother and me) for 4 nights in a Triple Executive Apartment around 15th January. We had to stay for 2 more nights, and we were asked to change the... more

We stayed at the Grand plaza this winter. The location is good, bayswater and queensway stations both comfortably walkable. The surrounding area is good, with rich looking buildings. Whiteleys mall is just at the end of the street, great for shopping, catching a movie and eating out. fast food joints and general stores easily walkable, on the way to bayswater... more

I cannot write about the rooms etc because they overbooked the hotel by several rooms. I can accurately write about the service however because our party of four couples were unfortunately part of this debacle. We had booked and paid for these rooms in June 2009. We were offered rooms at a lesser hotel and then in residential accomodation. What... more

If you want a comfortable bed and clean suite, stay somewhere else. If you don't care about things like that, then this might be the place for you. Stayed here for 5 nights (pre-payed through Expedia). Wouldn't be so bad if they'd replace the beds and carpets and repaint. Bathrooms are very small but clean and okay. Laundry in the... more

I have been looking for a long time for a regular place to stay in London and this seems to be it. I travel for business and need a quiet room for working with a good desk and internet connection. On the 4th floor of the East Wing I have a nice view of the gardens and the room is... more

Came to London after my horrific and horrendous stay Schloss wilhelminenburg in vienna and was pleasantly surprised by this quaint little apartment hotels. The staff were friendly and was willing to help whenever they can. They even recommended which musicals were good and helped us book the musicals. Rooms were great in comparison to the price paid, only qualms i... more

I regularly come to London and have never stayed in such disappointing accomodation in all my years of visiting here. The noise of people walking on you head when you are trying to sleep at 3am shows how thin the walls and ceiling is here! As I type this there is constant banging and bashing around me from every other... more