Walking distance to Buckingham palace, westminister, the tube and all the sites. Great location for any tourist. Two tube stations nearby, Victoria station is further away but has many connections. The service in the hotel was good. Do not expect 4/5 star hotel rooms as the building is old - like many London hotels. However, the hotel management have strived... More

The exterior of this hotel is beautiful, and the location is right in the heart of some of London's major sights. The place was undergoing some refurbishments when we stayed (January 2012), so reception was a bit of a jumble and there is quite a lot of noise during the day. Additionally, a large development is being built across the... More

The staff is outstanding with great attention to customer needs and requests, from restaurant to doorman to concierge to housekeeping. But, the front desk staff stands out, it seems that they just can not do enough for you to make sure that your stay is most pleasant. I stayed in one of the renovated rooms which was beautiful and I... More

Although this hotel is only a stone's throw from my of office, the deal we got on the room made it a worthwhile base for my wife and I whilst in London celebrating my birthday. There is major renovation work going on, which we were warned about, but our room, on the 3rd floor had already been refurbished. We didn't... More

The hotel is very very tired and the service is not upto scratch. Definitely not value for money. The room service food is average but the speed of service is decent. The staff at the Hamptoms bar are friendly but those at the Quilon restaurant are indifferent (the managers). Breakfast at Bistro is average with varying levels of service and... More

If were to describe our stay at the St James in one word, we would stay 'wonderful'. From the moment that the doorman tipped his hat on our arrival till we left five days later, we fully enjoyed the friendly and efficient service of all the hotel staff. Our very clean room overlooked the main courtyard and though works were... More

Stayed at this property for 6 nights although renovations were underway (we were advised prior to booking). The staff were very warm and could not do enough to meet all of our needs.... Booked tours, arranged Restaurant bookings and transport. The rooms are large which was a big surprise for London. The renovations did not effect our stay in any... More

I have just returned from 3 nights at the Crowne Plaza St James's, having been taken in by the Laterooms site deal listed at the beginning of January of a double room normally costing per night £700 for just £99 plus a £15 special deal for cooked breakfast. The saying "if it sounds too good to be true then it... More

Only stayed in this hotel for one night, we never ate here, or used any of the facilities, the hotel was having some renovations done, and this included the Michelin star Indian restaurant which was closed due to the building work. We were heading up to Gatwick the next day so this is why we chose this hotel the location... More