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Crowne Plaza London - St. James

5.0 of 5
45 to 51 Buckingham Gate, London SW1 E6AF, England
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Ranked #136 of 1,067 hotels in London
4.0 of 5 stars 874 Reviews
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874 reviews from our community

What travellers say about this hotel
  • Buckingham palace(49)
  • Very nice(18)
  • Room service(14)
  • Great location(9)
  • Air conditioning(8)
  • Friendly and helpful(7)
  • Good value(7)
  • Short walk(6)
  • Park tube(6)
Traveller rating
    362
    292
    137
    66
    17
Only show reviews for Family (97) | Couples (335) | Business (156)
Date Rating
HiHo143
Harrisburg, Pennsylvania
Senior Reviewer
10 reviews
1 helpful vote
5 of 5 stars Reviewed 15 February 2012 NEW
1
person found this review helpful

Before my trip abroad, my brother contacted the management of this hotel to ensure his sister had a good time! Well, talk about royal treatment so close in proximity to Buckingham Palace. My trip got off to the right start with the assistance from management and concierge. The first 2 days I was able to get adjusted with my environment... More

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olympics2008
Beijing
Contributor
14 reviews
4 helpful votes
4 of 5 stars Reviewed 14 February 2012 NEW
1
person found this review helpful

Walking distance to Buckingham palace, westminister, the tube and all the sites. Great location for any tourist. Two tube stations nearby, Victoria station is further away but has many connections. The service in the hotel was good. Do not expect 4/5 star hotel rooms as the building is old - like many London hotels. However, the hotel management have strived... More

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twistedwheelnut
Manchester
Senior Contributor
29 reviews
82 helpful votes
3 of 5 stars Reviewed 13 February 2012 NEW

The exterior of this hotel is beautiful, and the location is right in the heart of some of London's major sights. The place was undergoing some refurbishments when we stayed (January 2012), so reception was a bit of a jumble and there is quite a lot of noise during the day. Additionally, a large development is being built across the... More

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Edward Riches, Manager at Crowne Plaza London - St. James, responded to this review
14 February 2012

Dear twisterwheelnut, Thank you for your review. Whilst I was delighted to read that you enjoyed the service provided by the team, I was equally disappointed to read that you did not entirely enjoy your experience. We have been carrying out some work in our lobby and all the noisy work is now completed and we have opened our new... More

Zafi G
Scottsdale, Arizona
1 review
1 helpful vote
5 of 5 stars Reviewed 13 February 2012 NEW

The staff is outstanding with great attention to customer needs and requests, from restaurant to doorman to concierge to housekeeping. But, the front desk staff stands out, it seems that they just can not do enough for you to make sure that your stay is most pleasant. I stayed in one of the renovated rooms which was beautiful and I... More

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Edward Riches, Manager at Crowne Plaza London - St. James, responded to this review
13 February 2012

Dear Zafi G, Thank you for your great review and your complimentary comments regarding your recent stay with us. I have shared your comments with the team and we are delighted that you enjoyed your stay with us. We are delighted that we can boast a new reception desk and Hamptons Bar and as I have mentioned before, we hope... More

Rob_Anderson_UK
Bedford, England
Contributor
17 reviews
46 helpful votes
4 of 5 stars Reviewed 12 February 2012 NEW

Although this hotel is only a stone's throw from my of office, the deal we got on the room made it a worthwhile base for my wife and I whilst in London celebrating my birthday. There is major renovation work going on, which we were warned about, but our room, on the 3rd floor had already been refurbished. We didn't... More

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Edward Riches, Manager at Crowne Plaza London - St. James, responded to this review
13 February 2012

Dear Rob_Anderson_UK, Thank you for your review and happy belated birthday! The team and I were delighted to read that you were able to enjoy your birthday weekend with us and you found the hotel great value and a good base so you could enjoy London (despite also working here!). We hope to have the opportunity of welcoming you back... More

anirudhvb
London
Contributor
20 reviews
8 helpful votes
3 of 5 stars Reviewed 11 February 2012 NEW
2
people found this review helpful

The hotel is very very tired and the service is not upto scratch. Definitely not value for money. The room service food is average but the speed of service is decent. The staff at the Hamptoms bar are friendly but those at the Quilon restaurant are indifferent (the managers). Breakfast at Bistro is average with varying levels of service and... More

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Edward Riches, Manager at Crowne Plaza London - St. James, responded to this review
13 February 2012

Dear anirudhvb, Thank you for your review for October 2011. Whilst we are delighted that you have taken the time to review your stay with us, I was very disappointed to read that your stay did not meet your expectations and that you found some aspects of the hotel not up to the standard that you were expecting. We are... More

Charles C
Island of Gozo, Malta
1 review
4 of 5 stars Reviewed 10 February 2012 NEW

If were to describe our stay at the St James in one word, we would stay 'wonderful'. From the moment that the doorman tipped his hat on our arrival till we left five days later, we fully enjoyed the friendly and efficient service of all the hotel staff. Our very clean room overlooked the main courtyard and though works were... More

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Edward Riches, Manager at Crowne Plaza London - St. James, responded to this review
11 February 2012

Dear C &M Cassar, Thank you for completing a review for your recent stay with us. It is fantastic to read that you enjoyed your stay from your arrival and the 5 nights. Despite the works that are being done, it is great to read you were not disturbed as we try to carryout any work during 'socialable hours' and... More

MGW_Sydney
Sydney, Australia
Contributor
12 reviews
10 helpful votes
4 of 5 stars Reviewed 8 February 2012 NEW

Stayed at this property for 6 nights although renovations were underway (we were advised prior to booking). The staff were very warm and could not do enough to meet all of our needs.... Booked tours, arranged Restaurant bookings and transport. The rooms are large which was a big surprise for London. The renovations did not effect our stay in any... More

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Edward Riches, Manager at Crowne Plaza London - St. James, responded to this review
10 February 2012

Dear MGW_Sydney, Thank you for completing a review for your recent stay with your family. We were delighted to read that you enjoyed your 6 night stay with us and found the hotel comfortable and the service provided by the team to meet and exceed your expectations. I am delighted to read that you were not disturbed by any of... More

marinablue
Brighton
Senior Contributor
21 reviews
46 helpful votes
2 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

I have just returned from 3 nights at the Crowne Plaza St James's, having been taken in by the Laterooms site deal listed at the beginning of January of a double room normally costing per night £700 for just £99 plus a £15 special deal for cooked breakfast. The saying "if it sounds too good to be true then it... More

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Edward Riches, Manager at Crowne Plaza London - St. James, responded to this review
8 February 2012

Dear marinablue, Thank you for completing a comprehensive review of your recent experience for your stay at the Crowne Plaza London St James. You have highlighted many issues not only with the room but in the general operation as well as the breakfast offering. The team and I are in the process of addressing the issues in room 767 that... More

Jerseymick
Jersey
Top Contributor
66 reviews
147 helpful votes
4 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

Only stayed in this hotel for one night, we never ate here, or used any of the facilities, the hotel was having some renovations done, and this included the Michelin star Indian restaurant which was closed due to the building work. We were heading up to Gatwick the next day so this is why we chose this hotel the location... More

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Edward Riches, Manager at Crowne Plaza London - St. James, responded to this review
8 February 2012

Dear jerseymick, Many thanks for your review, despite the short time that you stayed with us, I was delighted to read that you generally enjoyed your stay. We will try to establish your room allocation and so we can address your comments regarding the room. We are very fortunate to have such a great location that you can travel relatively... More

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Crowne Plaza London - St. James Also Known As

  • Crowne Plaza London
  • London Crowne Plaza
Address: 45 to 51 Buckingham Gate, London SW1 E6AF, England

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