This place is just horrible and really not worth the name 'hotel'. When you arrive is does not look bad at all. The lobby is nice and clean although the lady checking us in was very rude and not friendly at all. We booked a room for 4. The room was in the basement and there was hardly any light... More

i can honestly say this is the worst hotel i have stayed in, in the last 10 years. it should not be allowed to call itself a `hotel`. you imagine it to be a reasonable hotel, when you arrive outside in Kensington, but no!! the reception area is very chic and boutiquey, but once you venture past the lift or... More

I stayed there because I was attending a conference at Earl's Court just opposite. I would not recommend this hotel unless it is because of the convenience of being located right opposite the conference centre. Rooms are average, service is lousy and breakfast is very poor. More

This is a horrible hotel, the rooms were something like out of a hostell, the staff were poorly trained and spoke very little to no English. Having asked for a vegetarian breakfast I was told they had run out of eggs and all I could have was beans...a plate of beans!! More

I stay there with my boyfriend for our first night. Omg it turns out into. A huge disaster. We couldn't spend the whole week end overthere. The check in was quick although the staff wasn't friendly.continental bfast is horrible will advise you to look for elsewhere. The final was the room dirty,covered with mould in the bathroom and with bed... More

After reading previous reviews I was dreading what to expect. My friend and I booked here for the close proximity to Chelsea F.C. as we were going to an evening kick-off game. We were allocated room 124 and found no faults,the room and the beds were clean, with fresh towels also provided. The front of house staff were most helpful... More

Hotel was not as advertised on there website & was refused a refund Manager was quite rude to me. If your looking literally for a bed for the night & breakfast in the morning its pass able. Ok i spose for back packers students or foreigners. More

Our room was not too bad, small but how big do you want a bedroom,it could do with updating, very close to Earls Court don't need a taxi,Breakfast was average nothing bad to say. For the price very resonable you don't expect the Ritz. Would stay again for one night to go to Earls Court. I was expecting the pits... More

Spent little under 24hrs in the Lily as part of a larger group. Location wise for Stamford Bridge ideal, but so would have been pitching a tent in Brompton Cemetery. Front desk staff helpful at day, but not so helpful at night. Rooms small, dirty and the toilet seat had been worn of its enamel. Luggage security fairly relaxed shall... More