Customer service was very eager to please. The room was clean, very tiny and drafty. Free internet in the lobby was spotty at best. Even the paid internet which was about 20 extra dollars a day wasn't very reliable. The lighting in the room had to have a key in the slot to make them work...very confusing and unecessary. No... More

I stayed here in October 2011 and again in January 2012. I have no complaints. The hotel, while not in central London, was close to the Tube and great for a quick trip from Heathrow. The rooms were of a decent size, very clean and the beds were very comfortable. The bathrooms were also a good size. I thought the... More

I stay at this hotel often.this week my office made a mistake with the booking I turned up a day late,fair enough I had to pay for the missed night.I wanted a room for the following night,the room I should have used was empty they wanted to charge me £218".. £70/£80 more than what I booked for.the booking manager was... More

Stayed here with for 4 nights in a triple rom with my wife and young son. Although not located in central London the location is great given the proximity to the underground and a quick trip to the main attractions. Very good value for money and breakfast is ok. Would definitely stay here again. More

We stayed here on New Year's Eve. I cannot complain. The place was clean and tidy, warm, quiet so all in all a pleasant stay. In my own personal opinion though I would not rate this as a four star hotel, more of a three star. Rooms were very basic with that manufactured all as one beds and drawers etc.... More

Booked two rooms for 6 people, 3 per room, not a problem. Hotel was clean and everything we expected. Breakfast daily was as expected, fruit, cheese, powdered scrambled eggs, sausage, toast, muffins, bread etc, standard. Could have mixed it up with pancakes but was perfectly acceptable and was free, or at least part of your room fee so can't complain.... More

Stayed there for 3 nights when arrive London during Christmas, it is a place near tube station - around 5 minutes walk. This hotel provides free breakfast, howevel lots of people waiting in queue. Overall, it is a good value of money and even not necessary to rend a car if your destinations are in Central London. More

Stayed overnight at the Holiday Express shortly before Christmas. About five minutes walk from the tube. Plenty of eating places/pubs in the same road if you wanted to eat nearby. Breakfast being part of the deal was good - but with Wetherspoons next door and a Subway on the other side, you won't go hungry anyway! A few minutes by... More

Great little hotel really close to Hammersmith Appollo which is why we came to Hammersmith. Breakfast was lovely, lots of choice & parking was good £15 for 24 hours. Not bad for London. Would def stay again. More