Stayed here for 1 night for a business trip. Overall the hotel was fine and reasonable value for the price paid. A fairly typical hotel for business and the same standard I've found in the other Mercur hotels I've stayed in th uk. Breakfast buffet had a good selection and was well stocked. Room was a good size (for London),... More

Well run hotel. Midway between tube stations Gloucester Road and Earls Court - about 5/6 minute walk to each. The first part of my stay was in a standard double, like most London hotels rooms, it was compact but comfortable, after a few days they moved me to an Exec room with a queen bed, and more room. Free soft... More

We stayed for 5 nights. The hotel is good value for money and the staff are very helpful and professional. The quality of the food is not very good (don't order the room service). Good location as the tube station is only a short walk and very easy to use. Good proximity to restaurants and cafes. More

I have been to London before but this was the first time I stayed in a hotel. I had heard that rooms are small, mine room was ok (even if smaller than others in the same hotel) but my problem concerns people in the hotel! I have never met a personnel as indifferent and even rude. The day we arrived... More

As frequent traveler I have considerable experience with many hotel brands worldwide. The experience with London, Kensington Mercury was the worst one in my life. Arriving at about 5:30 to the hotel, front office personnel informed me that my reservation was canceled due to late arrival (after 2:00pm) as per their policy. Hotel personnel also notified me that he'll not... More