We held a client event at this hotel service was awful. They did not have desert for all our clients for instance. Microphones did not work etc etc I had to change rooms three times to stay in an acceptable room. The heating was not on event though it was 8C outside (and about 10C inside!) The worst of all... more

On my first night in London, my room had old fixtures, smelly curtains and sheets, TV with a thousand parallel lines, and so much noise from everywhere through the window. I never expected to find a hotel such as this... except in a Third World country. I demanded another room for a lot of extra price. Moved to a newer... more

Stayed in London for 2 nights for my partners 40th Birthday – What a great Location, so near for the underground, Victoria Theatre and sightseeing landmarks such as Buckingham Palace, Harrods and Big Ben etc. The Hotel was good – Beautiful entrance, rooms clean and comfortable, and the staff very helpful and efficient. The only down size is the traffic... more

Checked in 3 hours earlier than it said. Staff couldnt be more helpful. Stayed on the 5th floor. yes the room was a bit tired, but it was clean and had everything we needed. Towels were clean as well. Breakfast was excellent. If you go at the peak times, you are going to queue. Its ideally situated for everything, it... more

We have just returned from the Grosvenor this evening after spending one night at the hotel. At first glance, this is a beautiful hotel, really stunning architecture on the exterior, and is in a perfect location being right next to the train/tube/bus stations. Also about 10 minutes walk from Buckingham Palace which is very convenient for a bit of sightseeing.... more

I would like to start this review with a piece of advice. If you choose the Grosvenor, book a superior room. Reason? More comfortable and they are situated in a quiet wing of the hotel. If you go for a standard you may find yourself facing Buckingham Palace Road and have some trouble with noise coming in from this busy... more

Was slightly worried about staying here given some of the previous reviews but my worries were totally unfounded - this hotel was great! Check in was a breeze and staff were efficient and very welcoming, stayed in a standard room which had just been decorated and I have to say was excellent - the room was bright, well laid out... more

Stayed with a friend of mine, was pleasantly suprised at how nice this hotel is inside... i definately recommend the restaurant, its got a nice ambience and the food was great. more

Stayed one night at The Grosvenor. On entry all seems great, what an amazing building. That was where our enjoyment stopped. Surly humourless receptionists were either utterly disinterested or extremely poorly trained. Room was not at all as had been described, and for the money I have stayed in better rooms by far less than half the cost. Bathrooms not... more