dont bother staying in here! the owners treated me and all the other guests EXTREMELY bad!!! they treated us like pure c.r.a.p! worse customer service ive ever seen in my life! dont think: ohh it cant be that bad! TRUST ME IT IS!!! i serioulsy hope that places shuts down because guests cant be treated like rubbish like the owners... More

We are a family of 4 adults and have stayed at this hotel several times. The rooms are clean and tidy and pleasant to stay in (in fact they are spottless), the only shortcomming is the bathroom which is extremely small. If you sit on the toilet your head almost hits the shower (there are shared bathrooms which are quite... More

First off, one must understand that the owners are very particular about t he guests that stay at their hotel. They don't want hooligan types who are distructive and disruptive. I too had a negative first impression of the older lady at the desk. She is the mother of one of the owners and does need a bit of work... More

The Balmoral Hotel is located next door to a hotel my mother used to own in Sussex gardens in London. I have been going there for many years, since we no longer have my mums places. I have tried other places in this area for the same price and *none* can even come close in value for money, or (which... More

OMG! A nightmare hotel. I have just stayed at the Balmoral hotel for the marathon weekend. I would NEVER EVER stay there again. The owner had double booked our room. We travel up to London for four hours and when we arrived at the hotel we were informed that our room was booked out to another couple. I questioned why... More

I have just had the misfortune of staying at the Balmoral for the weekend and having to deal with what another reviewer accurately described as 'the Landlady from hell'. How this lady is allowed to continue as the person who 'greets' customers and deals with any queries is totally beyond me. When we arrived there were issues with our bookings... More

My family is coming to visit me in London and I reserved a room here for my brother and I. I called multiple times a month prior to my family's arrival to confirm that they had space, make sure it was a good place to stay. All seemed to check out. I called one last time to make the reservation.... More

1 block from the train/ Tube, clean spotless rooms, nice friendly staff More

This hotel never disapoints. We are a family of 4 and have stayed at this hotel many times. It is clean, neat and tidy and the location is excellent, only minutes away from Paddington Metro / train stations. The hotel serves a nice breakfast - English (eggs, bacon & sausages) or continental (cerial, toast, buns etc). The hotel price is... More