This hotel is a shockingly TERRIBLE DUMP!!! DO NOT STAY THERE!! We had a phone call about a week before our trip to London and were told due to "water damage" we were being transferred to the "Jury Inn" in Chelsea, which was an absolute delight! Then after our first night we arrived back to the hotel and were informed... more

My partner and I booked a 'Deluxe Double Room' at this hotel, as it appeared to be exactly what we wanted on the website. However, upon arrival, we discovered that our deluxe room was extremel loud due to the constant rumble of the trains. In all fairness the staff moved us......to a room that was slightly bigger than a double... more

I booked this hotel for a 3 night leisure break and I thought that it would be a special hotel as the price was quite expensive and the web pictures made the rooms out to be lovely. It said a "Superior Single" room!. I am from London so I know London well and I knew the area. On arrival I... more

We have suffered two incidents of bed bugs in different rooms at this hotel. It is also a shame this hotel (indeed, the group chain) adopts a practice of over-booking to such an extent, as their rooms, service and general value seem fair - on the face of it. At this hotel, we have specifically witnessed over-booking on several occasions,... more

We had booked a superior double room which was situated on the 2nd floor facing the street. The room itself was small but big enough. It's what you expect for a double room in London, especially at a rate of £70 per night. Compared to Paris hotel rooms this would be considered spacious. The decor was very nice, the room... more

I have never stayed in such an awful hotel. The staff were rude, and showed no concern for any of the issues we encountered. We booked a Superior Double room - the best available. What a joke! The room itself can't have been any larger than a double bed! We had to access our room through a smaller than average... more

I can't comment on the interior of this hotel, only the service, because I was unable to stay here due to their incompetence. Upon arriving and waiting for 30 minutes at check-in we were told that we would be moved to another hotel in Wembley! 45 minutes away! No one called to inform us before arriving. We were told there... more

My husband and I and my daughter and her fiance stayed here for 2 nights the rooms are described as superior double rooms. The are tiny rooms and the bed is the size of a large single. There is nothing superior about the hotel. The rooms at the back of the hotel are above a railway track it is incredible... more

Upon entering this hotel, we expected it to be very nice and relaxing. Boy were we wrong. The room was incredibly small and you had to jump onto the bed to get to the other side of the room because there was no room between the foot of the bed and the desk. The hotel staff did not speak english... more