Stayed for three nights back in September. The staff was very friendly. The guy working the night shift printed my flight tickets. There is an Internet cafe around the corner, but still, that was very nice of him. Place is small, but clean, in a great location. 5 min walk to the train/bus depot. Would definitely go back!
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Thank you very much for your custom and the time to review our hotel. We are glad you enjoyed your stay and look forward to seeing you again in the future.
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Stayed here for one night during the week.
Check-in was quick and easy. We had booked the room on the hotel's webpage and after the receptionist checked the register we were handed the key to the room.
We had a double room which was small but clean. There was tea and coffee making facilities in the room along with a...
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We really appreciate your comments.
During the course of this year, we will be replacing most of our beds and have also began
a phased refurbishment of the bathrooms.
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we stayed at this hotel for new years eve 2011 and i was surprised at how cheap the room was as most places put up their prices for christmas and new year, the hotel was easy to get to, about 5 mins walk (maybe 10 with suitcases) and the staff were really helpful, the room was small and bathroom was...
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We thank you for the points you have raised.
We will review the option of providing a wardrobe in the room.
It is always a balance between free space and services provided.
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Hi,
I booked the hotel based on the pictures on various website including their own website. When i went there we were totally disappointed. The room was very very small, bed squeaking, bathroom smaller then my ward-robe. If they had advertised as a B&B it would have made sense but i would not have paid the GBP 75 as I...
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We were disappointed to read your reviews. However we are constrained by the size of the buildings in Central London.
It is always difficult to maintain a decent balance between free space and provide all the necessary facilities that our customer expect and prefer.
We are constantly reviewing this. A majority of our guests are happy and we have a...
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I stayed to this hotel 2 times: 28-30 June 2002 and 09-11 December 2011.
This is a budget hotel, close to Victoria Station (3 minutes walk) and close to many atraction in London. The breakfast is poor and the room a very small. Fist time I hadn't WC in my room, second time I had toilet in my room. The...
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We appreciate your comments. We have some cheaper rooms where the toilets are shared but the majority of our rooms have en-suite facilities.
We have advertised and provide a continental breakfast, which is included in the tariff. There are plenty of cafes nearby which provide English breakfast at a good price.
Our aim is to provide clean and comfortable accommodation...
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I was very pleasantly surprised with the comfort of the room and the en suite facilities. The decoration and the furniture was not recent but both produced a feeling that was pleasant and accommodating. The hotel is well served with late-night corner shops, pubs and restaurants in the proximity and the shopping centre at Victoria station is two minutes walk...
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Many thanks for your kind comments.
We are in the process of getting the quotes for redecoration and hopefully will gradually carry out the works over the next year.
We hope to see you again soon.
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Stayed for 2 nights, the room is very small and bathroom really compact. It is generally clean but the place could do with freshen up, the bathroom smell quite bad because it so small. It is a very basic hotel. The fire security system was puzzling because I had the receptionist guy knocking on my door on the second evening...
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We thank you for your feedback.
We take the issue of Fire safety very seriously and have a System which identifies if there is a problem on a floor by floor basis and are regularly inspected by the Fire Brigade.
Even though we are a no smoking hotel, on that particular evening, we had a complaint from one of the...
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Stayed here for one night with my Mum after a show in town..it was a cheaper option but it would have been nice to have had a little more comfort. The room (a twin) was tiny but the linen was very clean - the pillows were like envelopes! The "en-suite" was almost a capsule all plastic, attached to the side...
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Thank you for your comments.
We will definitely address the issues you have raised.
The pillows and quilts of a better quality are already under order
Normally the doorbell is answered instantly, but in this case the recetionist may have gone to the washroom or been called to one of the rooms.
As far as the Bathrooms are concerned, due...
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we booked this hotel for 3 nights and were not very impressed. you have to leave your room key with the front desk when you leave the hotel for the day. they advertise free wi-fi, but only the unsecured websites are included, if you want to check your email or flights etc you have to pay for a secure log...
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The customer has exaggerated all his concerns. We have been established for over 21 years and enjoy average occupancy levels of over 95%, with lots of happy repeat customers.
If we were as bad as the review suggests, we would be out of business.
As far as the theft is concerned, we had a full police inspection as we were...
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Me and my boyfriend stayed here on New Years Eve 2010, we arrives at 10oclock but checkin wasn't until 2oclock, they let us keep our case at the hotel until later on.
It is a very basic hotel, the bathroom was like out of a caravan it was very small luckily we didn't need to use the shower.
But for...
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