The hotel and staff were amazing. The room was nice. The bathroom although was the worst hotel bathroom I have ever seen. I found myself constantly calling up the front desk for a plumber. Since I was staying for such a long time (3 weeks) I got so tired of calling up the plumber, I started going downstairs and using... More

We booked this hotel because of its convenient location. The staff are all lovely people and try very hard to keep the customer happy. They get full marks for that. The buffet breakfast is also very well done, with a wide variety of good, fresh and hot food. Unfortunately there are some problems with the hotel. Our room is very... More

We stayed here on our honeymoon. The staff was fantastic and even had a slice of cake to welcome us in our room. The concierge was very helpful and had a lot of great tips. The room as a little small by American standards, but for London it was good sized. The mirrors along the head board wall make it... More

Stayed at a superior King room, which was nicely decorated with a special theme. The hotel is conveniently located right next to attractions like Buckingham Palace and St. James. The staff is really friendly and it made us felt at home.

I moved to London with two cats and the three of us needed a place to stay for a few days before my flat was ready. The Rubens did an amazing job of removing a significant source of stress from a stressful situation. Upon arrival, the room was already set up for the cats with a litter box, pet beds,... More

Not sure what I was expecting, but The Rubens delivered quality service in spades! My room was not large at all, but it was beautifully appointed and overlooked the Mews directly across the street. Bed was extremely comfortable. The staff went above and beyond to answer questions and be helpful. I paid extra for the breakfast and was delighted I... More

What a 1st class Hotel. From start to finish we were treated amazingly well. Genuinely friendly staff made us very welcome. The room was spotless and had everything you could need, and the shower was something else!! We had wondered whether to include breakfast but we were delighted we did. Everything you could have wanted was there and it set... More

Lovely suit with a great location. We stayed in the King's suit, a great 2 room, 2 bath apartment. The staff could not have been nicer. Wonderful turndown service. Went out of their way for our child with games etc. Sure made my little girl feel special. They even ran to get her during lunch when the Queen's horses drove... More

We could not have been happier with our stay at The Rubens! Our room, while not large, was clean and well-appointed. And I can't say enough about their staff. Everyone we encountered was friendly and so willing to help. Dave, the concierge, jumped at the opportunity to assist us and arrange anything we needed. You can trust his helpful tips... More