We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Marble Arch by Montcalm

5.0 of 5
31 Great Cumberland Place, London W1H 7TW, England (Formerly Palace Hotel)
Hotel amenities
The Marble Arch by Montcalm
Ranked #341 of 1,081 hotels in London
See the lowest price*
Check-in Check-in Check-out Check-out
Show Prices
* We search the top travel sites for the best price
Booking.com Expedia.com Hotels.com
and 9 more sites!
Traveller Reviews
Room Prices
Write a Review

149 reviews from our community

    Trip type
Traveller rating
    55
    50
    26
    7
    11
Date Rating
Guildford, United Kingdom
Top Contributor
76 reviews 76 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 14 May 2013 NEW

This hotel is a "sister" to the main Montcalm hotel across the road. It appears to have been recently rennovated and the quality of the renovation can be seen in the foyer nd the rooms. Very comfortable beds and great shower with the only negative being the small room where I had to move the chair away from the desk... More

Was this review helpful? Yes
See 14 more reviews by Chesterdoggerel for London
marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
16 May 2013

Dear Chesterdoggerel, Thank you for your feedback. We appreciate your comments and feel very proud that the team at The Marble arch by Montcalm were able to meet you expectations and that you loved the hotel. We look forward to welcoming you back at the Marble arch by Montcalm. Thanks Kind Regards, Adela Drencenyova Duty Manager More

London, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW

I had the pleasure of being invited to the opening of the Grand Ballroom at the Marble Arch Montcalm hotel. It is a fabulous renovation. It was a very well organised ceremony and buffet lunch which was excellent and accompanied by a very pleasant kosher wine. Well worth a visit if you need an event space.

Was this review helpful? Yes
See 8 more reviews by theWrightster for London
bologna
Top Contributor
91 reviews 91 reviews
16 hotel reviews
Reviews in 47 cities Reviews in 47 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 12 May 2013 NEW

I stay in London quite frequently and have stayed in some good hotels and this is one of the best in the middle level, close to a luxurious experience. The room is not so spacious, but very clean, with a coffee table and sofa: Very warm bathroom, magic waterfall shower. Great location, just close Oxford St and opposite Hyde Park.... More

Was this review helpful? Yes
See 4 more reviews by Grabitaly for London
marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
16 May 2013

Dear Grabitaly, Thank you for your positive comments regarding your recent stay with us. It is very encouraging to see guests enjoying and having a good experience while staying with us. We do look forward to welcoming you back in the near future. Please feel free to contact us for any assistance you may require or for any future reservations.... More

Derbyshire
1 review
5 of 5 stars Reviewed 9 May 2013

Was this review helpful? Yes

Review collected in partnership with Easytobook.com

marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
10 May 2013

More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 8 May 2013

After reading the reviews we were slightly worried the room would be tiny but it was lovely. We stay in London pretty frequently and have stayed in some good hotels but all things considered this was the best. The room was spacious, very clean, we had a coffee table and sofa and an absolutely lovely bathroom. The location, just off... More

Was this review helpful? Yes
marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
10 May 2013

Dear Karen G, Thank you for your positive feedback. We appreciate your comments and feel very proud that the team at The Marble arch by Montcalm were able to meet you expectations and that you loved the hotel. We look forward to welcoming you back at the Marble arch by Montcalm. Thanks Kind Regards, Adela Drencenyova Duty Manager More

Lima, Peru
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 8 May 2013

Maybe if they hadn't created the expectation of a luxurious experience ("What type of pillows and aromatherapy scents do you prefer"), and focused more on giving us a room that was larger than a broom closet, I might have been happier. Cramped does not begin to describe it! Small double bed; minimal space for clothing; the Internet connection was terrible;... More

Was this review helpful? Yes 1
marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
16 May 2013

Dear Ana Lisa M, Thank you for your feedback. We appreciate your comments; we at The Marble arch by Montcalm take our guest feedback as paramount to our success and work on them as far as possible. Please accept my apologies for the inconvenience caused during your stay with us. I can assure you that all points have been shared... More

Copenhagen, Denmark
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 30 April 2013

I got upgraded from a single room to a double, which I really appreciated. But the size of the double room was surprising. London rooms are known for being small, but a 5 star double room should allow you more than being able to walk sideways when rounding the bed. The bathroom was especially tiny, but the shower could easily... More

Was this review helpful? Yes
marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
3 May 2013

Dear Adele H, Thank you for taking the time to post your comments on Tripadvisor. We appreciate your feedback, regardless of whether it is good or bad, and helps us monitor the service we provide. I have shared your valuable feedback with my team members. We do look forward to welcoming you back in the near future. Please feel free... More

Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 24 April 2013

This is a small boutique hotel wifi us free rooms are modern with elemnis amenities but don't count on a lobby and breakfast room is very small you can use the Montcalm facilities across the street. Know that this is a small building it is redefining boutique in terms of being small. Location however can not be beat. Definitely not... More

Was this review helpful? Yes
marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
26 April 2013

Dear Exceptionalizelt, Thank you for your feedback. We appreciate your comments and we take our guest feedback as paramount to our success and work on them as far as possible. I am happy to know that you liked room amenities. Unfortunately, there's not much we can do about the lobby. Also our room sizes differs, depends on room category. We... More

doncaster south yorkshire
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 24 April 2013

Booked the best Western Shaftsbury Avenue but had a phone call to say due to unforeseen boiler problems we had been moved to the marble arch . This was't a problem as the hotel was very good . The room was large and clean with a bowl of fresh fruit which was a nice added touch although I found the... More

Was this review helpful? Yes
marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
26 April 2013

Dear Blondie066, Thank you for your feedback. We appreciate your comments and feel very proud that the team at The Marble arch by Montcalm were able to meet you expectations and that you loved the hotel. We look forward to welcoming you back at the Marble arch by Montcalm. Thanks Kind Regards, Adela Drencenyova Duty Manager More

Manchester
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 April 2013

Was this review helpful? Yes

Review collected in partnership with Easytobook.com

marblearch26, Manager at The Marble Arch by Montcalm, responded to this review
26 April 2013

More

 
 
The Marble Arch by Montcalm
Check-in Check-in Check-out Check-out
 
The Montcalm at the Brewery London City
Great value on a similar hotel
London, England
4.5 of 5 stars 703 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in London
Trendy
Hotel 41
Hotel 41 5.0 of 5 stars 1,109 reviews
Family-friendly
Sofitel London St James
Sofitel London St James 4.5 of 5 stars 1,806 reviews
Romantic
The Milestone Hotel
The Milestone Hotel 5.0 of 5 stars 738 reviews
Luxury
The Montague on The Gardens
The Montague on The Gardens 4.5 of 5 stars 1,566 reviews
Show Prices ABS:HotelCheckRates-d188961?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d236350?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d193121?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d192036?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Travellers also viewed these London hotels
The Montcalm London 4.5 of 5 stars 688 reviews The Montcalm at the Brewery Lond... 4.5 of 5 stars 703 reviews London City Suites By Montcalm 4.5 of 5 stars 99 reviews Shaftesbury Suites London Marble... 3.0 of 5 stars 42 reviews
Show Prices ABS:HotelCheckRates-d192069?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2048999?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2164773?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1755984?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 1,081 hotels in London, ranked by popularity

Been to The Marble Arch by Montcalm? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Marble Arch by Montcalm

Also Known As:
The Marble Arch By Montcalm Hotel London
The Marble Arch By Montcalm Hotel
Palace Hotel London
Address: 31 Great Cumberland Place, London W1H 7TW, England (Formerly Palace Hotel)
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Free High-Speed Internet Restaurant Room Service Wheelchair access
Hotel Style:
#209 Luxury Hotels in London
Price range (per night): ₹ 15,589 - 31,889
Hotel Class:5 star (5*)
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Olotels, EasyToBook, Otel, Priceline, Cheap Tickets, Venere, Tingo and HotelsClick so you can book your The Marble Arch by Montcalm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Marble Arch by Montcalm, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Marble Arch by Montcalm
See the lowest price* (from Booking.com, Expedia.com, Hotels.com, and 9 more)
Check-in Check-out
Show Prices