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Citadines Prestige South Kensington

4.0 of 5
35 Gloucester Road, London SW7 4PL, England
Hotel amenities
Ranked #295 of 1,067 hotels in London
4.0 of 5 stars 134 Reviews
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134 reviews from our community

    Trip type
Traveller rating
    35
    53
    16
    19
    11
Date Rating
anthony b
Toronto, Canada
Senior Reviewer
7 reviews
2 helpful votes
5 of 5 stars Reviewed 31 January 2012

Room was large and clean, with 2 single beds, kitchenette, eating/work table, and flatscreen. Compact but full bathroom. Not much in the lobby, as this is an aprt-hotel. Good restaurants and pubs within 2-min walk, tube 5-min walk, and a large supermarket 10-min walk. More

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PetuniaB
Singapore, null, Singapore
Senior Reviewer
6 reviews
1 helpful vote
5 of 5 stars Reviewed 29 January 2012

Me and my family stayed there for 3 nights in the 1-bedroom apartment during winter. Upon checking in, we were immensely pleased at the condition of the room and my sister adored the 2-storey design of the apartment. It was nice, clean and a good size for a fmaily of 4. The kitchen and toilet were well-fitted and the beds... More

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VudeSingapour
Singapore, Singapore
Reviewer
3 reviews
1 helpful vote
2 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

It is the second time in a few weeks that I check in at the Citadines Kensington on Gloucester Road.. he facilities, the "studios" as they say are good, but the service deserves a Zero (or less). It seems they are incapable to check one guest in in less than 15 minutes, even with no one else in sight, and... More

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Manuel Riesgo-Garcia, General Manager at Citadines Prestige South Kensington, responded to this review
8 February 2012

Thank you for your valuable feedback. My team and I apologise for not meeting your expectations during your recent stay. We will look at ways to improve the check-in process as well as redress the level of customer service from staff. We regret that despite there being regular cleaning and maintenance in our serviced residence, there were still areas which... More

Lesley O
Perth, Australia
Reviewer
3 reviews
2 helpful votes
5 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

Stayed at the Citadines Prestige between Xmas and New Year 2011. This is our third stay but our first with two young children. Contrary to some reviews I have read, our experience with the apartments and the staff in South Kensington were superb. Our stay was four weeks into a six week European tour and I can only say that... More

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herb11
India
Senior Reviewer
10 reviews
8 helpful votes
4 of 5 stars Reviewed 17 December 2011

We stayed a whole week at this location in a v.nice duplex room. Its very well done up and all the equipment in the kitchen was good quality with a manual explaining everything. The cleaners turned up everyday, the rooms were always clean. The only problem I had was the truly poor mattress quality. My side of the bed had... More

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Trombone99Oxford
Oxford
Senior Reviewer
7 reviews
2 helpful votes
4 of 5 stars Reviewed 15 December 2011
1
person found this review helpful

We stayed 1 night in a one bed apartment. 2 adults and 2 chuldren. Hotel is centrally located close to tube and lots of local restuarants, bars and shops. Apartment was perfect for us, compact kitchen, lounge area with sofa bed, tv, table etc and then small bathroom with bedroom upstairs. Very quiet, Clean and nicely presented. Will definitely consider... More

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Jennifer35
Arlington, MA
Senior Reviewer
10 reviews
6 helpful votes
3 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

This 1 bed apartment consists of two small boxes stacked on top of each other. The first floor has a small kitchen and living/dining room. The second floor is actually a loft with a bedroom and bathroom. My family (two adults and two boys ages 7 and 9) stayed for two nights. The boys slept on the fold out couch,... More

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Ed D
Miami
1 review
3 helpful votes
2 of 5 stars Reviewed 28 November 2011
3
people found this review helpful

We booked a premier studio. If you look at the pictures in the website, you will see a sofa. It did not exist. When I asked I was told only exceutive studios had sofas: NOT according to the website pics. The tiny room had neither shelves nor drawers to be able to unpack. Lived 4 days out of our suitcases.... More

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Manuel Riesgo-Garcia, General Manager at Citadines Prestige South Kensington, responded to this review
8 February 2012

Thank you for your feedback. My team and I are sorry for not meeting your expectations during your recent stay. We offer four room types at Citadines Prestige South Kensington London. However, on our property website, we show only photos of the Studio Premier, Studio Executive and one-bedroom apartment. You may like to know that if you mouse over the... More

Berenice400
Milano
Senior Reviewer
7 reviews
5 helpful votes
4 of 5 stars Reviewed 23 November 2011
1
person found this review helpful

The hotel is very nice, quite and well located in the heart of South Kensington. You can walk shortly to the Gloucester tube (2 min), where you can find Starbuck coffee, Tesco Express, Waitrose Supermarket, Burger king etc. or in the opposite side, you can walk 10 minutes to Kensington High Street. Full of shops, but the hotel is also... More

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Whilboro
Torquay, United Kingdom
Senior Reviewer
8 reviews
3 helpful votes
5 of 5 stars Reviewed 22 November 2011

I only read the TA page after booking so went with some trepidation. But was pleasnatly suprised. The location is excellent. The staff were courteous and helpful. The room was spotlessly clean, comfortable and quiet, even though I faced the road. The bathroom and kitchen could not be faulted. Expensive for one person but a place I will go back... More

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Citadines Prestige South Kensington Also Known As

  • Citadines Hotel London
Address: 35 Gloucester Road, London SW7 4PL, England

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