I stayed this week in the Kensington close hotel. Check in was extremely slow with only 3 people working and 9 waiting to be served. The first thing that struck me after check in is the level of construction / renovation works taking place in the hotel. Due to these works I was told that I could have free Wifi... More

COLD! RUDE STAFF! avoid big time! big refurb going should no be open or charging less than a travellodge! ruined my bithday treat! More

Great location, 2 mins from Tube station and lovely local shops, restaurants and bars. Good reception, and got an upgrade to an executive room. The room was clean and modern, but tiny! Only 2 of us in it and we had to manoeuvre past each other to move around. Goodness only knows how small the basic rooms must be! What... More

Our company insist on putting us in this hotel despite our many complaints. The staff are unhelpful, the door cards often don't work and sometimes we have had to return to reception several times (long trip from some of the rooms) to get new cards. The rooms are small (not unusual for London) and often freezing cold. The breakfast is... More

Staying as part of a threatre one night break was not informed that the hotel is getting refurbished. We were allocated a room right next to the work as workmen in hard hats with drills hammers etc proceeded to hoover the corridor as we tried to get past. We asked to be moved only to be told that the Hotel... More

Awful experience and a total disappointment as it was a surprise for my birthday weekend. We had a double room but it was awful, dated, very tiny with the bed directly under the window next to the wall and we couldn't walk around it. There was no heating in the room and even the hallway was freezing. When we went... More

The hotel is located 2 mins walk from Kensington High St Tube station, there are resturants & pubs nearby. The hotel is large and sprawling so you may have quite a walk from your room to the reception and bar. The sports bar is busy and you can get a reasonable meal, you get drinks brought to your table but... More

We had booked into this hotel for a romantic birthday weekend. Check in was a disaster with rude receptionists who do not have the skills to converse in the English language. They should consider a career change! Our key cards did not work for the room which ended up in several return visits to reception. This is a two star... More

If you are looking for a base to explore from then I would venture that this isn't a bad choice, it's near to a tube station but further enough away from the main road to be comfortable. I had to queue for 25 minutes to get checked in which was frustrating, my room was very clean but tiny and cold... More