I was unimpressed with this hotel for a number of reasons. My brother had checked into the hotel the day before me, and when I arrived fresh from my flight, they told me that they had no record of my brother staying there. They would not let me use the phone to call my brother, and since my cell phone... more

While I hate to see anyone have a bad experience at any hotel, I would like to give credit to Michael Hewson and the Marriott County Hall for actually monitoring Tripadvisor.com to see what guests are saying about their hotel. I stayed here 7 years ago and had no problems at all. I am also one of Marriotts Platinum rewards... more

my wife's backpack was stolen from right between our feet while having lunch at this hotel. the atmosphere gives one a perception of security that is non-existent. staff were noticeably "at arms length" and not proactive in assiting us through the process. more

Hotel is in a great location - walking distance from Waterloo and Westminster stations. Very central to seeing many of the sights in London. The hotel itself is beautiful, and the rooms are modern. Every staff member we encountered was friendly and helpful. We did ask for directions to one of the sights at the front desk, and weren't given... more

We stayed in this hotel in the fortunate position of using Marriott reward points to cover the cost. With this in mind I arrived expecting not to have been allocated a great room. On check-in we were told that we had been upgraded, my husband had let slip that it was my 40th birthday, providing us with a view to... more

I booked us into this hotel as a special treat, an overdue getaway for me and my husband of several weeks. We dithered long about the high price, but decided to go for this once-in-a lifetime experience. Surely at £415 per night we would be waited on hand and foot? However, the general impression I get is that this hotel... more

It was very difficult to find a hotel in December in London especially so close to Christmas - so tip one if you are planning a central London stay at Christmas - BOOK EARLY! I booked a twin room for two nights - Marriott was not cheap, but we got exactly what the extra cash buys, predictable Marriott service and... more

this hotel was everything we needed and more. we were travelling with two young children and only had three days to fit in as much sightseeing as we could. the red bus tour stops right outside the hotel ,the tube is just across the river and big ben is in full view. the welcome is warm and the facillities are... more

Currently staying at this hotel until Sunday. Location is amazing and rooms are a good size! Usual high-quality Marriott bed. However, requested (and paid for) a river view and have more of a side view of the London Eye. The window leaks cold air and sounds like a wind tunnel. Guest relations contact is as cold as the wind and... more