Booked via a booking service, paid the stated price via CC and received confirmation of our room. On arrival we were told that the hotel was refurbing 7 rooms and that our room was one of them. We were told that we were outhoused to another venue close by and within walking distance - this was the St Joshep Hotel.... More

our family of 5 stayed at this hotel for one night on our return from a summer holiday.we booked 2 rooms,a double and a triple.there was a strange smell in one of the rooms which put me off straight away.on closer inspection the rooms were not clean,they were shabby.i did not want to use the shower.we told our children not... More

We stayed for a 2 night midweek break and had a pleasent stay.very large bedroom with tea /coffee facilities and good size bathroom with shampoo gels facecloths ect.The hotel was in a very good location and a safe area with plenty of places to eat nearby .The tube station was only 5 mins away. The downside . , . There... More

Stayed for four nights in January 2012. The good thing about this hotel is the size of the rooms, which were about the biggest for the price I've ever stayed in in London. The bed was comfortable. The room was clean. Everything pretty much functional. Bathroom small but with a full bath and a shower that was pretty reasonable. It's... More

We experienced the same frustrating situation as Terry below. Several months ago we booked two rooms here for last week as we were attending an exhibition at Olympia. On arrival at the hotel we were told there was a problem with the booking system - they had double-booked the room and so offered us rooms in a hotel in Paddington.... More

We booked two nights here as last year (2011) which was OK. We then booked two nights for Jan. (2012) in MARCH!!. Upon arrival at 6.00pm with our booking reference etc. we were told the room had been let as our credit card had been refused. This had happened to four other couples on the same day. The booking was... More

having paid for a room over 8 weeks in advance, when i arrived the staff told me the hotel was over booked and i had to travel 20 mins by taxi, across london, to another hotel in their group. (they did not feel the need to contact me about this situation!) as i had choosen this hotel for the location... More

Clean, comfortable, excellent location (few minutes from tube, shops, restaurants and museums), the staff is mostly helpful and kind. The first time I've been to a hotel the breakfast isn't included, we paid an extra for it, the breakfast is nice but I wouldn't say it's good value for money, one must spend some extra pounds to have the cooked... More

Booked this hotel as a last minute deal for one night and was very suprised at how good it was. Situated in a quiet little street just off a pleasant square in Earls Court ideal for the tube and events centre. Rooms are very clean and comfortable, bed was huge and we had a lovely view of the areas private... More