The hotel looks great, had some phone discussion with Guest Services earlier in the day, couldn't have been more helpful. However, upon arriving, the room which was booked as a triple, with single beds as show in the lovely photo was just one double bed. Took an absolute age for the hotel to deal with this and even then, they... More

We have just spent the weekend at this hotel and can't really fault it, we had a corner suite which looked out over Tower Bridge, The suite was lovely and clean, the bed was comfortable and even my daughter had a good nights sleep on the roll out bed. We weren't affected by any noise from the street or from... More

We just left this hotel after a 5 night stay. Honestly one of the nicest Hilton properties we've been at. Our room was spotless and bed was comfy (the pillows were rock hard but we're finding that throughout the UK.) The staff was courteous and helpful. We had breakfast every morning on the property at the City Cafe. What a... More

This is a very nice and modern hotel and hence hotel. It only opened a couple of years ago and hence all is clean and very nicely made. I like the Apple Computer in the rooms that can be used for internet surfing or TV etc. Staff is very friendly and helpful. Location is excellent for the city and located... More

3 night stay at Hotel the day after our wedding prior to our honeymoon 2 months later. At check in upgraded to a Kings Suite thanks to Hilton Honours, reception staff knew it was our mini moon and congratulated us both on arrival. KIng's Suite was fantastic, bedroom, bathroom, separate toilet/washroom, large lounge dining area with huge Apple Mac TV... More

The rooms are fantasic, clean, spacious (especially for london). Bathrooms are great. Facilities are modern and nice. Enjoy a drink at the roof top bar for a great view over london! The area has everything you can wish for: tube station, river front, sights like tower bridge and the tower of london

Please take time to read all of this honest review albeit a little lengthy. This is our 4th visit, we initially visited when it was owned by Mint, and it just gets better with each visit since the change to Double Tree. Firstly we would like to tell everyone about the exceptional excellent team of staff who work there. Everyone... More

At the frontdesk you´re welcomed with a big hot chocolate cookie. But until you get to your room the cookie will have enough time to cool down. There are only four lifts for guests in such a big hotel? Two days later only two lifts were left working. 10 minutes waiting time and no staircase to use without alarm situation!... More

I wouldn't normally pay £165 for one night in a hotel, and when I go to London I normally just opt for a premier inn as a fairly safe bet, but this time was for a special occasion with one of my friends. And I wasn't disapointed. From the minute I walked in everything was just lovely. From the smiling... More