...literally! When we walked into the room there was such a frigid draft that we thought the (one, tiny) window was open. It was in fact closed, but so poorly sealed that we shivered through the night even with the heat on high. They've clearly done some kind of piecemeal update fairly recently: the carpet and flatscreen tv looked far... more

I stayed at this hotel for one night in one of the hotels single rooms. I was immediately welcomed over to the check in desk on arrival and was greeted in a friendly manner by the receptionist, named Timi. I found my room to be perfect for the price of the stay, the room had a flatscreen TV on the... more

Check in was pleasant and quick. Room size is average for London. Seems older. Location is ok. Breakfast buffet was typical for London but just packed with people. Gym was ok with some one chest press, leg press and some dumbells. There is an old bike, a newer bike, one elliptical and treadmill. Staff were quite friendly and pleasant. more

We got this hotel through Priceline, so we didn't choose it. The front desk service was very nice and the lobby smelled lovely so it made it a good impression. The upper floors of the hotel are little labyrinthine and in need of a little face lift, but our room was nice and comfortable and clean. The only thing missing... more

Stayed for just the one night and for that period it was perfectly acceptable. Check in was fine, no problems, however having booked with lastminute and getting the deal as a 'top-secret hotel' I didn't realise that I had mistakenly booked, or had had no option other than to have - a twin room. Can't remember the last time I... more

This was my second time staying at the hotel whilst attending a course at a nearby training provider that has a corporate deal with the hotel. I was lucky enough to get one of the more recently refurbished rooms that were new just before my previous stay four years ago. According to the course instructor I was somewhat lucky with... more

I stayed here for two nights. I got a deal on Priceline but a deal in London is different from a deal in the US. I would not classify this as a 4-star hotel, but I had to remind myself that hotels are generally smaller all over Europe. It was dingy and only worth around USD 50 per night. When... more

Stayed with my daughter for 3 nights in November (for shopping). Booked this hotel before reading the reviews. Was rather worried that I had made a big mistake after reading them! Couldnt have been more wrong. The staff at the hotel were exceedingly helpful and friendly. The rooms were were very clean and well stocked with complimentary coffee / tea... more

We stayed at the hotel when we were in London for one night, and after staying at the Hilton Kensington, had slightly high expectations. The hotel is incredibly close to Kensington Olympia station, and easy to find. Check in was prompt, and after being given our room keys went in the lift to find our room on the 6th floor.... more