I was initially impressed by the refurbishment of the old Thistle by Guoman hotels but when the guest in the room above me decided to spend the night until 2 am jumping across the room it was a disaster. This is the noisiest room I have ever stayed in. I phoned the Concierge who came up to hear the noise... More

This hotel is in a great location for the west end theatres, and is right next to chafing cross station, just across the bridge to the London eye, houses of parliament etc. chech in and out fast efficient. Rooms clean, and well apportioned. Only slight negative minibar is not available unless you order the entire contents at a cost of... More

Bearing in mind we were on a one night special rate we were not disappointed to be tucked away in a side wing and right next to the lift shaft! However, the many other positives made for an enjoyable stay. Guests returning to their rooms were considerate in the corridors (no shouting and laughing like in many Hotels these days)... More

a bit harsh my review but needed to be said. 8 of us booked at a discount price for afternoon tea. first time and we were quite excited about this. lovely hotel. the sandwiches white bread only, looked a bit uninteresting. cheese paste with cucumber. i had to ask for my pot of coffee to be replaced as too cold.... More

A well positioned hotel for visiting London. We had a good sized 4th floor room, but found sound insulation terrible, both from corridor noise, and from the room above - the floor above flexed and creaked, and spoiled an otherwise pleasant stay. We paid £120 for bed only, which we felt was a fair price. More

We stayed for two nights using the Winter Breaks promotion which was very good value for central London. The hotel was well situated right next to Charing Cross Station and right in the centre of London. Check in was efficient and our room in the Buckingham wing overlooked Villiers Street. It was large, clean and well decorated. The beds were... More

I stayed at this hotel for 1 night on 29 January to attend a concert in the West End. The main reason for choosing the hotel was the location - it needed to be within an easy walk of the West End and have easy access to East London for the next day. I had a little difficulty in finding... More

We stayed in this brilliantly located hotel for a second time. By booking early through a third party website we got a great value room only deal. Not having breakfast in the hotel is a little strange to me, however there are a lot of options nearby for breakfast, brunch or an early lunch. Our room was a normal double... More

clean, good rooms,friendly reception staff,good breakast if you pay a tenner...love the grand staircase.... More