It's heartbreaking, as I actually 'til this point loved the Academy! It is well-appointed, beautifully kept, and in a perfect neighborhood for sight-seeing. I stayed for 10 days through New Year's. However, my lovely stay was ruined by the front desk manager, Paul. After making a huge mistake which he later admitted, he became bizarrely aggressive. First, his inept behavior... more

I have stayed at 42 The Calls and The Scotsman Hotel which are also part of the Eton Hotels Collection. Having enjoyed those hotels, I thought I would stick with the company when down in London. The experience was very mixed. For example, some staff (breakfast service, staff on checkout) were very good, helpful and efficient. However, other experiences were... more

I stayed only 1 night at The Academy which was not enough. What a lovely and charming little hotel. I felt like I had found a real gem. I prefer smaller, more intimate hotels and this one really fit the bill. Beautiful and welcoming reception area and cozy relaxing rooms. I was lucky to be given a top floor room... more

We were cautious about a hotel in a converted terrace house, since the sound transmission of every footfall from the room above in a Pimlico (Belgrave Road) tourist class hotel a few years ago kept me awake each night. At the Academy I was sure to request a top-floor room in advance and on arrival--and having just read that so... more

The reviews do not rave enough about this hotel. It was perfect. The service excellent and friendly. Understated luxury and quality throughout the hotel. Beautiful decor. We had a stay of one night for business, and I was sorry only to spend a few comfortable and peaceful hours there. more

I stayed at the Acedemy last year before Christmas with my Sister and experienced a few individual mishaps which rather spoilt our stay. Having said this the service and staff were very professional. On checking out, the Manager spoke to me personally and advised that he would like to welcome me back to the hotel to 'experience it as it... more

Hard to fault this hotel. I did request a quiet room and mine overlooked a courtyard garden with fountain. The location, on Gower St only minutes from Soho, China Town, the theatres and the rest is great. The staff were lovely, plenty of space in the room, good bathroom, delicious breakfast, and given the high costs of london hotels, I... more

I stayed here for 1 night whilst attending a function in London. I was really surpised by the hotel - the service at the desk was friendly and efficient, the room was well appointed and although I think there was a vent close by the bed was sooo comfortable that it didn't spoil my sleep. 2 minor things - there... more

We booked a suite and it was worth it to have the extra space. The room was well appointed and very comfortable. We went into a regular room and it did seem a bit crowded. As we were there for 5 nights, it was well worth it to be able to have a bit more living room, so to speak.... more