Whilst we arrived early they were keen to prepare a room and priortised our room for preparaton. Decided to opt for the upgrade if available option when booking direct and we were far from disappointed. The suites are spacious, well equipped and designed for relaxation in such a busy city. Great open plan design, huge bath and shower area, a... more

The service was slick and atentive, as one would expect at a Hilton, but one should be quite clear that it is NOT a top luxury hotel as the name 'Waldorf' might once have implied. Nonetheless, it is clean, quiet ( at least, where we were ), efficient and very good. However, the rooms are very small and if you... more

We went up to London for one night, my girlfriend was impressed when the doorman sprinted to her side of the taxi with an umbrella! The staff on the check in desk were very helpful. Having a check in time of 3pm we were surprised that they let us check in a lot earlier. The room was wonderful, modern and... more

Excellent service. Excellent guest Relation Manager(Kerstin) excellent Rooms for the Complete Travel Group. more

The hotel is the typical old, elegant hotel in central London. The lobby isn't anything special, as it is rather small and disjointed, but the main ballroom is quite something! Our room wasn't quite as nicely renovated as some, but was still in decent shape. Washroom was updated-modern, and functional. Could have used some more counter/shelf space to put toiletries,... more

This was our second visit, we love this hotel for it's location and friendly, attentive staff. Our first room was on the street side and very noisy, impossible to sleep, the lovely girl in the exec lounge had it sorted very quickly and we got a room facing the 'courtyard'. Absolutely horrendous view but quiet! This time we noticed the... more

I stay at this hotel many times a year. I have found the staff great and the rooms very nice. The extra touches of welcoming back a returning visitor and an upgraded room enhance the stay. The staff goes the extra step to make the guest feel pampered. The location of the hotel is perfect for West End theater, a... more

I stayed at the hotel with my parter for a weekend, we booked it as we are Hilton Honors members and we always get a good service at this brand. Waldorf was however not to our expectations. We expected something more like the Waldorf Astoria in New York. The rooms were too modern and we did not like the open... more

We visited london to see oliver which was above and beyond expectations, a shame the hilton waldorf was not the same. The hotel is nicely decorated , but no more than expected for this grade hotel and price, the bedroom was nice, clean, but i am afraid to say service was very slow and sometimes non existant. We sat down... more