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The Waldorf Hilton


Hotel class 5.0 of 5
The Aldwych | (formerly Le Meridien Waldorf), London WC2B 4DD, England
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74% Recommend
4.0 of 5 stars 439 reviews
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By trip type
All (439)
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3 of 5 stars
bentonville AR
20 Nov 2009 | Trip type: Couples New
1/1 found this review helpful

I booked this hotel using points as I stay at Hilton Hotels extensively and am a diamond member of their rewards program - meaning I spend a lot of money with Hilton. Taking my wife and daughter to take in a west end show we booked 2 rooms. On arrival I was asked if I would like adjoining rooms and... more

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4 of 5 stars
Cambridge, UK
18 Nov 2009 | Trip type: Couples New

Whilst we arrived early they were keen to prepare a room and priortised our room for preparaton. Decided to opt for the upgrade if available option when booking direct and we were far from disappointed. The suites are spacious, well equipped and designed for relaxation in such a busy city. Great open plan design, huge bath and shower area, a... more

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3 of 5 stars
Guildford, England
18 Nov 2009 | Trip type: Couples New

The service was slick and atentive, as one would expect at a Hilton, but one should be quite clear that it is NOT a top luxury hotel as the name 'Waldorf' might once have implied. Nonetheless, it is clean, quiet ( at least, where we were ), efficient and very good. However, the rooms are very small and if you... more

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5 of 5 stars
Portsmouth
16 Nov 2009 | Trip type: Couples New

We went up to London for one night, my girlfriend was impressed when the doorman sprinted to her side of the taxi with an umbrella! The staff on the check in desk were very helpful. Having a check in time of 3pm we were surprised that they let us check in a lot earlier. The room was wonderful, modern and... more

Management response from
GRMWAldorf, Public Relations Manager

Dear Sir, We are delighted to read such a positive feedback about your hotel. It was a pleasure for me to pass your comments onto the entire Waldorf team. We are already looking forward to your next visit. Kind regards, Public Relations Manager

Excellent
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5 of 5 stars
Mannheim
4 Nov 2009 | Trip type: Friends getaway

Excellent service. Excellent guest Relation Manager(Kerstin) excellent Rooms for the Complete Travel Group. more

Management response from
GRMWAldorf, Public Relations Manager

Dear Sir / Madam, It is with great pride that we read your feedback about the hotel and in particular about Kerstin, our Guest Relations Manager. I would like to take this opportunity to thank you for taking the time to provide us with such valuable feedback and we very much hope that we may have the opportunity of welcoming...

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4 of 5 stars
Edmonton, Canada
1 Nov 2009 | Trip type: Couples

The hotel is the typical old, elegant hotel in central London. The lobby isn't anything special, as it is rather small and disjointed, but the main ballroom is quite something! Our room wasn't quite as nicely renovated as some, but was still in decent shape. Washroom was updated-modern, and functional. Could have used some more counter/shelf space to put toiletries,... more

Management response from
GRMWAldorf, Public Relations Manager

Dear Sir/Madam, Thank you for taking the time to share your comments with us. We are delighted that you enjoyed your time with us at the hotel and it is particularly rewarding for us to receive such positive feedback. I regret that you were not given one of the modern-designed rooms, perhaps this was due to the availability. I suggest...

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4 of 5 stars
cork
31 Oct 2009 | Trip type: Couples

This was our second visit, we love this hotel for it's location and friendly, attentive staff. Our first room was on the street side and very noisy, impossible to sleep, the lovely girl in the exec lounge had it sorted very quickly and we got a room facing the 'courtyard'. Absolutely horrendous view but quiet! This time we noticed the... more

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5 of 5 stars
26 Oct 2009

I stay at this hotel many times a year. I have found the staff great and the rooms very nice. The extra touches of welcoming back a returning visitor and an upgraded room enhance the stay. The staff goes the extra step to make the guest feel pampered. The location of the hotel is perfect for West End theater, a... more

Management response from
GRMWAldorf, Public Relations Manager

Dear Sir/Madam, First and foremost we extensively thank you for your ongoing loyalty and it takes great pleasure to have read your comments about your remarkable stay at the Waldorf Hilton London. The Waldorf Hilton as always takes pride in delivering the highly recognised hospitality standards, which leads to exceeding guest expectations and rewarding employees for their job excellence. Moreover...

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4 of 5 stars
New York
20 Oct 2009 | Trip type: Couples
3/3 found this review helpful

I stayed at the hotel with my parter for a weekend, we booked it as we are Hilton Honors members and we always get a good service at this brand. Waldorf was however not to our expectations. We expected something more like the Waldorf Astoria in New York. The rooms were too modern and we did not like the open... more

Management response from
GRMWAldorf, Public Relations Manager

Dear Sir/Madam, Further to your recent stay I am writing to thank you for taking the time to complete the review above. It was with great pleasure that I read your comments and found you enjoyed your time with us. I will be delighted in sharing your nice comments about our colleagues with the entire team. I can assure you...

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3 of 5 stars
sarahscarlet
20 Oct 2009 | Trip type: Couples
3/4 found this review helpful

We visited london to see oliver which was above and beyond expectations, a shame the hilton waldorf was not the same. The hotel is nicely decorated , but no more than expected for this grade hotel and price, the bedroom was nice, clean, but i am afraid to say service was very slow and sometimes non existant. We sat down... more

Management response from
GRMWAldorf, Public Relations Manager

Dear Sir/Madam, Thank you for taking the time to share your comments with us. As we pride ourselves in meeting and exceeding our guest’s expectations, we are both surprised and disappointed to hear of your experience. I regret that you stayed during such a busy that that you had to wait to be seated in our restaurant for breakfast. I...

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The Waldorf Hilton Also Known As

  • Hilton Hotel London
  • Hilton Hotel Waldorf
  • Waldorf Hilton
  • Hilton London
  • Hilton London Waldorf
  • London Hilton
  • Waldorf Hotel London
  • Waldorf Hilton London
Address: The Aldwych | (formerly Le Meridien Waldorf), London WC2B 4DD, England