Location is good - close to Bayswater and Queensway Station. The rooms are ridiculously small, tired and cramped (at best) - expensive for a room at this size. Could barely open the tiny wardrobe door as it was right up against the bed. Only one lift -- old and slow. Buffet breakfast was OK - usual selection of cereals, toast,... More

My granddaughters and I stayed at this hotel for a week and loved it. The staff were always friendly and helpful with taxis and advice about things to do. Breakfast is included in the price and was always ample. The rooms we had overlooked the gardens which made them seem extra special. The hotel is close to two tube lines... More

Stayed here for two nights over the bank holiday weekend and was pleasantly surprised at the excellent value. Continental breakfast was included and there was a good selection of cereals, fruit, croissants, yoghurts, cheeses, fruit juices, plus tea and coffee. Our room was very spacious (we had booked a smaller room, but were upgraded on arrival without us knowing this... More

I was there for 7 days, it was amazing since it was very close to bayswater and queensway station ( the most important lines in the tube, center circle and district) as well as the helpful staff who helped me check for tickets, check for a cab, recommend the best pubs. The food is great and very cheap around the... More

I just love this hotel. The staff are helpful, extremely quick checkin. Free wifi in the rooms as well, free printing in the lobby area with computer access. I'm heading to Wales for 5 days, their more than happy to store my excess luggage whilst I'm away. Breakfast is really nice as well. Continental, ham, cheese, eggs & yummy coffee.... More

Just spent five night as the Phoenix, the Hotel is tired and dreary, but adequate, the rooms are small, with no air conditioning, thank goodness we could open the window. Paid out bill the night before we left, to find we had not been given the phone bill, horrows of horrows, at 5:00 am, we are told to pay an... More

Travelled to London with my husband and four year old daughter. We wanted a hotel that was centrally located but a sensible price. Have previously stayed at the London Paddington Hilton and Hilton Metropole but this time we were on a budget. Hotel is in an excellent location, just a couple of minutes walk from Bayswater tube station (or a... More

I was agreeably surprised by this hotel. I found it to be comfy and welcoming, and my room was very cosy given the unseasonal arctic London weather! My single room was of adequate size with a decent shower. I have been in smaller rooms in smarter hotels, and I was pleased to have a nice view of a leafy square.... More

The rooms on the Best Western Phoenix Hotel in London are ridiculously small, tired and cramped (at best). I'm not difficult to please. I've stayed in some of the smallest hotel rooms in New York City, for instance, and have been happy. To charge nearly $200 a night for rooms that are as old as these are, without air conditioning... More