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City Continental London Kensington

3.0 of 5
11-13 Penywern Road, Earls Court, London SW5 9TT, England
Hotel amenities
Ranked #626 of 1,067 hotels in London
3.0 of 5 stars 395 Reviews
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395 reviews from our community

What travellers say about this hotel
  • Single room(4)
  • Very clean(4)
  • Court tube station(3)
  • Great location(3)
Traveller rating
    25
    151
    103
    75
    40
Only show reviews for Family (17) | Couples (53) | Business (35)
Date Rating
PAULINE S
Liverpool, United Kingdom
1 review
1 helpful vote
4 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

My daughter and I stayed in City Continental at the weekend. I booked it after looking at the photos but when I read the reviews I was dreading the trip. I must say I cannot complain - I did ask to be put in a 'nice room' and receptionist did change us (dont know if we would have been this... More

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saritamar
Israel
Senior Reviewer
6 reviews
2 helpful votes
2 of 5 stars Reviewed 30 December 2011
2
people found this review helpful

+ The only plus as I said - the location. It's just a couple of minutes from Earl's Court tube station * - This hotel is average at best. It/s very calstrophobic. The elevator, the single room, the double room, the staircase all felt terribly small and closing in. - Wifi costs 2GBP, that's a lot. It didn't work for... More

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beverley t
Oxford, United Kingdom
1 review
1 helpful vote
1 of 5 stars Reviewed 18 December 2011
1
person found this review helpful

A friend and I stayed in the City Continental hotel a week before christmas and were greeted by workmen pulling up floor tiles in then reception and the dust was awful, we decided not to let first impressions put us off, so went to our room, which was very clean, apart from the dust which we could constantly taste, myself... More

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scotlandMrg
wick, scotland
2 reviews
2 helpful votes
1 of 5 stars Reviewed 29 November 2011
2
people found this review helpful

This 3* hotel was booked for us through Superbreaks as part of three-night trip to London. We checked in around 3pm, planning to spend the rest of the afternoon exploring Kensington. Although I did not expect it to be luxurious, I did expect the rooms to be clean. In all I was shown 6 rooms - all of which looked... More

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Beauborg
England
Senior Reviewer
7 reviews
34 helpful votes
2 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

If you're paying less than about £35 per night, you might be happy with this hotel. Anything more, especially much more, and you'll be very disappointed. The room I stayed in was tiny; the bathroom particularly so: the toilet seemed wedged between the sink and the wall - unless you're particularly thin, you'll want to 'go' somewhere else! The staff... More

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Fungirl23466
Southam, United Kingdom
2 reviews
1 helpful vote
1 of 5 stars Reviewed 19 November 2011
1
person found this review helpful

When i arrived at the hotel, it looked a bit old and needed a look at. After i went in it just got worst and worst. I wanted to place my bag in the holding room. Anyone could say, "on my bag is in the holding room" and grab a bag and run off with it UNSAFE. Secondly the lift... More

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vinaysanglikar
Mumbai, India
Reviewer
4 reviews
2 helpful votes
4 of 5 stars Reviewed 13 November 2011

The hotel is very conveniently located in the heart of the city with all the amenities like tube station, pharmacy, restaurants and even laundry shop at a stone's throw distance from the hotel.Staff is very polite and cooperative and Laura and Gauri at the reception made our 4-day stay very comfortable.Even breakfast was good and the staff very attentive. On... More

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c w
Nottingham, United Kingdom
1 review
1 helpful vote
1 of 5 stars Reviewed 9 November 2011
1
person found this review helpful

I wouldnt recomend this place, lots other options available on the same street that the rooms do not smell fusty and have a TV that you can see, plus walking around the room is always a plus!! Checking in was not a option early even though rooms already ready, (1.45pm i came) and the most appaling thing...£25-00 for 24 hours... More

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MakeK
Tampere, Finland
1 review
1 of 5 stars Reviewed 24 October 2011

Just stayed in this hotel for two nights and cannot recommend to anyone, neighbourhood is nice though. We got a room from the lower ground floor (=basement) which was notably under some renovation. The room was freezing cold as for some reason the heating systems didn't work at all. We complaint about it several times and asked for portable heaters... More

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Badri Sathya, Manager at City Continental London Kensington, responded to this review
27 October 2011

Dear Guest, First of all we would like to apologise for the inconvenience caused during your stay in our hotel. Your willingness to share your recent experience is genuinely appreciated. We always change the rooms on request and meet the customer needs. Please be assured that the issues you have raised have been addressed and actions have already been taken.... More

BetteSpark
Rome, Italy
2 reviews
3 of 5 stars Reviewed 21 October 2011

I was coming to London, pretty last-minute, during what I knew was still peak tourist season (a very sunny and warm October, Frieze Week in London too, on top of everything else), so I was ready to sacrifice comfort and elegance for the sake of two factors: price and location. This hotel satisfied both sets of criteria: 1) it was... More

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Badri Sathya, Manager at City Continental London Kensington, responded to this review
27 October 2011

Thank you for taking the time to write a review regarding your recent stay at our Hotel. I regret to hear that we haven't met some of your expectations. We always try our level best to satisfy our guest needs. We assure the issues you have raised have been addressed and the appropriate action has been taken. We are looking... More

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City Continental London Kensington Also Known As

  • City Continental Hotel London
  • Comfort Inn London
  • Comfort Inn Earls Court
  • London Comfort Inn
Address: 11-13 Penywern Road, Earls Court, London SW5 9TT, England

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City Continental London Kensington
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