Everything was clean and top notch. Staff was impeccable. I left my cell phone in a taxi at the airport. The staff tracked down Taxi and sent it home to me. The estate and gardens ate beautiful. More

This was one of those experiences you think will be good but isn’t in reality. I'd booked one night for my wife and I. All seemed good, when we arrived - a nice quiet modern hotel in pleasant grounds outside London. But within about 30 minutes, the hotel was swamped by a conference. I'm not sure how many people were... More

We found this to be a very pleasant and relaxed hotel to stay in. The front of house were friendly and informative. The room was spotless and comfortable and quiet. We ate in the restaurant which was informal and the service was good as was the cooking, the price was spot on. The only thing that was mildly irritating was... More

We visited Syon Park on our wedding anniversary. We had walked there from Hampton Court, along the Thames path and were really looking forward to putting our feet up and relaxing in our room before dinner. It was a surprise to find no kettle in the room and our only option was to pay for tea and coffee at over... More

As others have said this hotel is a peculiar place and it's difficult to see who it's really for. Nothing wrong with the location next to beautiful Syon House and near the river, the main issue is the look and feel of the hotel which does just feel like an expensive Travelodge. Staff were friendly but rooms don't get cleaned... More

Had dinner there. Very nice meal indeed. Very very good service. All staff so friendly and polite. More

Me and my better half stayed here for two nights the last weekend in April 12. We got a good deal from an auction site. The hotel is as you would expect for five star but it was the little touches that made it special. The staff were so friendly and helpful I cannot thank them enough. The concierge got... More

We had lunch here a few months ago, it was OK, nothing special and quite expensive. This weekend, we had treated ourselves to an overnight stay at the hotel and had dinner in the restaurant. The menu was almost the same this trip as it was for lunch back in October 2011! The choice is not great and the food... More

This is a strange hotel. First, the location. Located in a corner of Syon Park, it looks like a business park structure rather than a hotel. Opened a year ago, it is a very poor use of the Waldorf Astoria brand. Hilton - who own the brand - are masters of how to devalue a brand when you think what... More