Stayed here with my mate for my birthday weekend. The service from the staff was excellent without trying too hard. From speaking to Lucas before I arrived to being greeted so warmly by Dora, all the staff could not have been kinder or more welcoming. To me the service I receive is a big part of any purchase I make... More

I loved the W London for its great service, location and its very funky vibe. First off, service was excellent and very friendly and genuine. With NO exception. From doormen, to reception, to business centre, to room service, to the spa. That alone gives this hotel top marks. Location-wise, how could one complain, being right in the West End, on... More

I’ve been to the W Bar in London, and also been there for afternoon tea (the Rock Afternoon tea is fantastic!) … so for a special occasion, my fiancé and I thought to stay there last Saturday night, and I am THRILLED that we did! The hotel is so conveniently located, being right in the heart of London - ideal... More

This was our second stay at the W London. We love the location -- easy yo get to most major attractions by foot or tube and at night the area is hopping. The hotel is modern and fun but you have to accept the room's alternative setup which is "different". Also if you're in the lower floors be prepared to... More

Always love London .. the location of W London Leicester Square is really fabulous... great for anyone whose travel on business or leisure. I spent almost a week there on business and the hotel is rather busy especially the weekend. I though Hong Kong is a city never sleep and so as London....crazy! The bar is always pack and the... More

Stayed here for a total of 7 nights recently, 2 separate reservations as we left london a few days in between. The staff gave away my second reservation, despite me telling them I was going to be checking in late for that one, to two separate reception clerks. The shower drain was clogged and flooded the entire room. And, one... More

My husband and I only stayed one night at this hotel for a short theatre break but really wish it was longer! I am quite fussy and very hard to please but we will be back to W Leicester Square without a doubt. I will no longer stay anywhere else in London. Everything was excellent from start to finish. Very... More

I'm a SPG Platinum member and have stayed at many of their hotels. W London continues to be the worse! There are a few good people but most staffs are clueless. Last night at W London the emergency siren went off at 1:30am waking everyone up. The only instruction we got after a long wait was to stay in the... More

My husband and I stayed here for 3 nights in April to celebrate his birthday. As all the other reviews have suggested, the rooms are small, but then again you are in the middle of all the action in Leicester Square! We stayed in the Fantastic room, and once we got our luggage organized, and got used to the sink/desk... More