we stopped here on our visit to london, very nice apartment with every thing you would need, we booked 4th floor,our own fault as we wanted a nice veiw, but didnt realise no lift, so a lot of stairs, no good if your not very mobile, also the pic of the outside on internet dont match, easy to find though... More

This place is appaling we spent 15 mins walking up and down the street trying to find it. It had NO name outside was full of builders rubble and sheets at the windows. The photo on booking.com and trip advisor is NOT the hotel the nice picture is actually a building down the road (seperate hotel) we knocked on door... More

I made a big mistake of booking this hotel, I say hotel, it really should be closed down, through booking.com. For the first time I did not check this hotel with Trip advisor,I wish I had. At £129 per night I thought it would be of a reasonable standard. When we arrived we had to walk up and down the... More

This complaint is hot off the press! I absolutely urge anyone who is considering booking with Magic Stay to think twice about choosing a hotel where Freddie is the point of contact for customer problems. In short, I had a very relaxing 10 weeks. The hotel is well located, clean and the team ( especially Diana ) are friendly and... More

The customer service was absolutely appaulling. After being directed to a sister hotel for check in by Apart hotel 73 prior to my visit ,the sister hotel had no recollection of my booking so contacted Apart Hotel 73 to then tell me I had no reservation at all. Regardless of my confirmation email etc from booking.com. Further investigation then lead... More

Its true there is no sign outside, but if you just follow the house numbers its not that hard. The hotel is between bayswater station and queensway station which is terrific. The buses are running just down the street. I was staying in room 102. Its a small room, but clean. I wasn't the much anyway as I was shopping... More

Having paid £59 for a room opposite Hyde Park I have to say we weren't expecting much. However the room was fantastic, great shower, kitchen facilities, hair dryer and free wifi. The room was clean and tastefully decorated and the staff could not have been more helpful - even keeping our bags for us after we had checked out. All... More