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Hotel Indigo London-Paddington

4.0 of 5
16 London Street, London W2 1HL, England
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Ranked #55 of 1,067 hotels in London
4.5 of 5 stars 543 Reviews
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543 reviews from our community

What travellers say about this hotel
  • Paddington station(66)
  • Heathrow Express(39)
  • Very good(17)
  • Hyde park(15)
  • Friendly and helpful(12)
  • Great location(11)
  • Rooms are small(9)
  • Flat screen TV(8)
  • Front desk staff(7)
  • Would definitely stay(5)
Traveller rating
    306
    188
    35
    7
    7
Only show reviews for Family (33) | Couples (231) | Business (117)
Date Rating
Lamboswede
Stockholm, Sweden
Senior Contributor
48 reviews
13 helpful votes
4 of 5 stars Reviewed 11 January 2012

Hotel Indigo Paddington is definitely a modern hotel with its “clean” and abstemious but still very luxurious entrance. First impression is very important and they have really made an effort here in the entrance, hall ways and in the rooms. The room I got was not huge in any way but it is very nicely designed and the planning of... More

Was this review helpful? Yes
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
12 February 2012

Thank you for taking the time to write your review and feedback with regards to your stay at Hotel Indigo. I am so sorry to hear that your stay was disturbed especially after informing reception that you do not like noise from the street. We hope to welcome you back soon. Kind Regards Denise Skelton Hotel Manager More

David M
Johannesburg, South Africa
2 reviews
1 helpful vote
5 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

I have visited London once or twice a year for the past decade and in that time I have stayed at numerous hotels. The Hotel Indigo, Paddington is by far the best in the category that I can afford. Although the rooms are not large, by London standards they are great - comfortable and meet all one's contemporary needs. The... More

Was this review helpful? Yes
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
11 January 2012

Thank you for your review, I am so sorry to hear that you were disappointed with our restaurant as we usual have great comments with regards to the warm welcome of our single travellers receive. I will ensure this in investigated and addressed for future guests. I am so glad to hear that your enjoyed the rest of your stay... More

Lotta R
Helsinki, Finland
Reviewer
3 reviews
6 helpful votes
5 of 5 stars Reviewed 9 January 2012

After visiting London several times and always stayed next to Hyde Park, I decided to choose hotel Indigo after reading the great reviews of the hotel. The hotel is located near Paddington station and surrounded with nice restaurants. The hotel staff was really friendly and polite from the start. Our room was great! Everything was very clean, bathroom had Aveda-products,... More

Was this review helpful? Yes
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
11 January 2012

Thank you for your comments, it's great to hear that we lived up to the expectations set by the reviews that you have read on the hotel. Paddington is such a great location for Hyde Park. We hope that we are now your first choice when staying in London. Hope to see you back again soon. Kind Regards Denise Skelton... More

FlorenceNewt
cornwall
Contributor
19 reviews
10 helpful votes
5 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

Amid the dross of budget and over-priced chain accommodation near Paddington station is the Indigo. Having stayed at the Chicago Indigo in the past, I was interested to know how its UK 'branch' would stack up. I was not disappointed! Space is always a premium in England and that is reflected in the rather small rooms - however, what space... More

Was this review helpful? Yes
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
11 January 2012

Thank you for such a great review, it is wonderful to hear that we lived up to the expectations set by our sister hotel in Chicago and that you were not disappointed. Our staff are so important to us and I will ensure your comments are passed on to them. We hope to welcome you back on your next visit... More

my888
Sydney, Australia
Reviewer
3 reviews
2 helpful votes
4 of 5 stars Reviewed 5 January 2012
2
people found this review helpful

Hotel was very close to Paddington station. Hotel front seemed very small and easy to miss, but room was decent size for the two of us. Cafe next door was fantastic value and offered the best food we had in London. It was great that the hotel offered free wifi. Found out from Londoners that Paddington is considered not so... More

Was this review helpful? Yes
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
11 January 2012

Thank you for your review and informing us of the incident during your visit to London for any future visitors to London. Unfortunately any major city around the world which attracts tourists is subject to these types of people. It is always good to be vigilant when being approached by strangers. We hope to welcome you back soon. Kind Regards... More

copleycop
West Yorkshire
Top Contributor
63 reviews
45 helpful votes
5 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

I last reviewed this hotel in July under review "Good Stay - Misleading Room Description" I've since resolved these problems with the hotel manager Denise direct and she was very helpful and friendly. I stayed on 5th Jan after I returned with my partner from Istanbul over the new year. The exec room was lovely decorated and the smells all... More

Was this review helpful? Yes
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
11 January 2012

Thank you for a such a wonderful review!! I am so glad to hear you enjoyed your return visit after seeing in the New Year in Istanbul. We look forward to welcoming you back. Kind Regards Denise Skelton General Manager More

BillU
Frederick, Maryland
Contributor
11 reviews
19 helpful votes
3 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

I enjoyed my stay at the Hotel Indigo (HI~Holiday Inn owns them) in March of 2011. The room, while small, was standard for European hotels. The lobby is small, but there is an attached restaurant. The location was excellent, with ready access to nearby pubs, eateries, transportation, and sights. I walked from the hotel to Hyde Park, Buckingham Palace, Westminster... More

Was this review helpful? Yes
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
11 January 2012

Thank you for your lovely review. I am so glad to hear that that you had time to explore the local area as well as the rest of London during your business trip to London. Thank again and we hope to welcome you back soon. Kind Regards Denise Skelton General Manager More

LRB10
Washington DC, District of Columbia
Contributor
11 reviews
3 helpful votes
4 of 5 stars Reviewed 4 January 2012

We stayed at the Hotel Indigo Paddington for one night arriving Tuesday, December 27, 2011 after a flight from the United States. We were pleased to be able to check into the room immediately upon arrival about 9am, which is not a typical hotel check in time. So to say the least, it was very welcomed after a long journey.... More

Was this review helpful? Yes
andrew.gill
Oxford
Senior Contributor
24 reviews
22 helpful votes
4 of 5 stars Reviewed 3 January 2012

I stayed here with friends on New Year's Eve Hotel is less than a five minute walk from London Paddington mainline and Underground train stations. Front desk staff helpful and gave us room 211 which is at the end of hall rooms as we'd asked for a quiet room. The room is nicely decorated, but small. There's a very comfortable... More

Was this review helpful? Yes
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
11 January 2012

Thank you your choosing Hotel Indigo, Paddington to see in the New Year!! I am so glad you enjoyed your stay with us. Thank you for your feedback, I will make sure we look into some cocktail training for some of our staff to ensure they are able to offer some of the standard cocktails which we have all the... More

Toebe
2 reviews
5 of 5 stars Reviewed 3 January 2012

We stayed for five nights. Room was pretty small and very cold in the bathroom but very modern an clean. Location is great, 3 minutes to tube and bus, 5 minutes to paddington railway. Staff is extremly friendly and helpful. We would definitely stay here again More

Was this review helpful? Yes
Denise Skelton, General Manager at Hotel Indigo London-Paddington, responded to this review
11 January 2012

Thank you for your review, I am so glad you enjoyed your stay with us at Hotel Indigo. We look forward to welcoming you back on your next visit to London. Kind Regards Denise Skelton General Manager More

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Hotel Indigo London-Paddington Also Known As

  • Hotel Indigo London
  • Hotel Indigo London Paddington
Address: 16 London Street, London W2 1HL, England

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