the day before we were due to arrive we got a phone call to say how are booking had to be canceelled n order to accomdate a party, whom wished to saty on a few more days..what a disgrace. they were then unwilling to return are depoisit and we had a very difficult time with someone claiming to be the... more

unreliable services that phone you the day before you are suposed to arrive to say that they have cancelled my booking to accomitate a party that wished to stay longer even though i reserved my room 4 week ago left me with no accomindation and were not willing to give me my desposit back and gave me no other suitable... more

What on earth are people thinking this is supposed to be the hilton this is a hotel that would suffer in ratings without the great service from all the staff which at all times were helpful and courtious the minibus service is very handy all in all i will stay again no doubt more

Receptionist did not know how to deal with pre paid paperwork and wanted me to pay again. Room given to us was cold and musty with mold on walls and no running hot water. After complaining we were given another room that was better but still no hot water. We decided to leave, too many good hotels in the area... more

Me and my brother are from Edinburgh and we were going to the Liverpool match and so we booked into the Regent Maritime overnight. After reading both positive and negative reviews, we didn't know what to expect but chanced it anyway. When we arrived, we felt welcome from the start. The staff were very friendly and always keen to help.... more

Well its hard to know where to start with the place. We should have known it was going to be bad as it was the only hotel not booked up for the weekend when we phoned up the week before we travelled. All you see when you turn up to the place is the big eye sore over the road... more

We booked in the Regent maritime for a two night stay BUT ended up booking the next night at the Thistle. The Receptionist was a Large rude girl. the door to the room would not open and close the bathroom was shared The view was like something out of the Chemical plant in the original Robocop film. We checked in... more

Stayed for one night and found this place a pleasant place to stay. Bit concerned at first with the reviews and before I booked knew it was on the docks road so no complaints there. My other concern was for the car parking however to my surprise had ample secure private parking that could hold approx 5 big service buses... more

DO NOT STAY IN THIS HOTEL ! This place stinks, everything you'll have had in the room overnight will need to be washed to get rid of the stench. We had booked a family room for 4 at £134 for one night, this should have been free... it was tiny, the headboard fell off the bed, no shampoo provided, some... more