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Holiday Inn Express Liverpool-Albert Dock

3.0 of 5
Britannia Pavilion, Albert Dock, Liverpool L3 4AD, England
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Holiday Inn Express Liverpool-Albert Dock
Ranked #22 of 100 hotels in Liverpool
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547 reviews from our community

Traveller rating
    205
    235
    84
    10
    13
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Families
98
 
Couples
211
 
Solo
34
 
Business
62
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Rhyl
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 16 May 2013 NEW via mobile

After staying in a number of HIE across the UK, we picked this hotel, over the weekend of 10/5/13, as the others all offered value for money, this was without doubt the worse one we have stayed in. With the exception of the reception staff (who were excellent), the rest, bar, room cleaning staff and particularly the staff on at... More

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See 2 more reviews by Colin B for Liverpool
Liverpool, United Kingdom
1 review
1 of 5 stars Reviewed 15 May 2013 NEW

I chose this hotel as i thought was priced good for the albert dock! me and a friend went to watch the big reunian tour at the echo arena , we arrived at the hotel about 1.45pm we got to the reception and there was no staff about we was waitin there for about 5 min before we got noticed... More

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Johannesburg
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW

Affordable, convenient hotel in the central Albert Dock. The hotel is walking distance from town and the major shops at the Liverpool One centre. Staff are friendly. Breakfast could be improved a little.

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HIEXAlbertDock, Guest Relations Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review
15 May 2013

Great to hear that you were pleased with the hotel and our location, we do appreciate people taking the time to share their feedback with us and other travellers. More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 7 May 2013

We stayed 2 nights, staff were great and very helpful. Breakfast was nice but they run out quickly if hotel is very busy so better to be there early. Rooms were fine, clean and bright. The location is excellent. It's very near the Beatles experience and near the museum and the Mersey ferries. It's also only a 5 minute walk... More

Was this review helpful? Yes 1
HIEXAlbertDock, Guest Relations Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review
15 May 2013

Thank you for your comments, the team will be appreciative as they do work hard to deliver the highest service standards possible. More

Poole, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 May 2013

We booked this hotel, as my husband's sister had come out from Australia, for her first visit since emmigrating in 1964 & we took her to see an Everton game. Drove up from Dorset & after the long drive, was glad to see how close to everything the hotel is positioned on the Albert dock area. Fantastic to see how... More

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HIEXAlbertDock, Guest Relations Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review
15 May 2013

Thank you for taking the time to post your comments, we are really fortunate to have such a wonderful location and some amazing views, glad to hear you enjoyed the ferry and cities museums. We look forward to welcoming you back to our hotel and city soon. More

London, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 May 2013

I've stayed here twice now for short business trips and its in a great location on the Albert Docks with plenty of nice restaurants and bars around as well as being very close to the main shopping centre and of course views across the Mersey. The hotel is very clean, the rooms are a good size and the beds are... More

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HIEXAlbertDock, Guest Relations Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review
12 May 2013

Thank you for your great comments regarding our hotel, we are really fortunate to have such a wonderful location and some amazing views, we look forward to welcoming you back to our hotel and city soon. More

West Midlands
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 May 2013

Lots of character; staff were pleasant and efficient, hotel and breakfast are value for money and I would stay again. A group of us stayed for two nights and found the hotel to be just right for a weekend break. It is well placed to enjoy all that Liverpool has to offer and is reasonably priced. Rooms are large and... More

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See 8 more reviews by Cityandsunforme for Liverpool
HIEXAlbertDock, Guest Relations Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review
12 May 2013

Thank you for taking the time to write a detailed review, we do appreciate hearing positive comments about our staff and service. Glad to hear you enjoyed your stay, we look forward to welcoming you back soon. More

Lancashire
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 28 April 2013

A group of 18 of us stayed here for one night for a 40th. Apparently they get lots of same sex bookings and they put them all on the same floor! Unfortunately that means quiet reserved parties like ourselves are next to hen and stag parties! People were running up and down the corridors until 6.05am playing knock a door... More

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HIEXAlbertDock, Guest Relations Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review
30 April 2013

Thank you for taking the time to post your feedback, all feedback given is used constructively to improve on service and quality standards. I am disappointed to hear you had problems with noise, we do have staff at the hotel 24 hours, I’m sure if you would have contacted reception during the night this would have been dealt with immediately.... More

Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 26 April 2013

This is the finest Holiday Inn Express I have stayed at in the U.S., Canada or the U.K. The hotel is built into a former warehouse. Sometimes this achitectural design turns out to be a dismal, dusty, roachy looking disaster. Not here. Rooms are large with attractive contrasts from brick, iron, fresh paint and nice furniture. The bathroom was well... More

Was this review helpful? Yes 1
HIEXAlbertDock, Guest Relations Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review
30 April 2013

Thank you for your fantastic comments; it is lovely to hear that you think we are the best Holiday Inn Express not only in the UK. Bev and the team work hard to ensure the highest levels of customer service are delivered and the team will certainly be pleased to hear your positive comments about them. We hope to welcome... More

london england
Top Contributor
64 reviews 64 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 25 April 2013

Spent 2 nights here with my daughter and we were very impressed. The rooms are quite large for a budget hotel, and as always with HI Express, breakfast is included. The staff were friendly and the hotel was very clean. Comfy beds and a good shower room with some basic toiletries, t.v and lovely bedding. Breakfast during the week goes... More

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See 13 more reviews by destinyschild for Liverpool
HIEXAlbertDock, Guest Relations Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review
30 April 2013

Thank you for your excellent informative comments, the team will be appreciative as they do work hard to deliver the highest cleanliness and service standards possible, we look forward to welcoming you both back to the hotel soon. More

 
 
 
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Additional Information about Holiday Inn Express Liverpool-Albert Dock

Also Known As:
Holiday Inn Express Liverpool-Albert Dock Hotel
Holiday Inn Express Liverpool-Albert Dock Hotel Liverpool
Holiday Inn Express Liverpool
Holiday Inn Liverpool
Liverpool Holiday Inn
Address: Britannia Pavilion, Albert Dock, Liverpool L3 4AD, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Business Centre Free Breakfast Restaurant Wheelchair access
Hotel Style:
#16 Business Hotels in Liverpool
#22 Family Hotels in Liverpool
Price range (per night): ₹ 5,251 - 10,283
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Express by Holiday Inn Liverpool has been developed within the Britannia Pavillion, Albert Dock. A group of 19th Century Grade one listed warehouses, made entirely from cast iron & red brick. The Albert Dock is now the largest group of Grade One listed buildings in the UK and as such the Express by Holiday Inn Liverpool has retained many of the original features. Today the Warehouse has been beautifully renovated and now offers 135 bedrooms, which offer choice and flexibility to business and leisure clients alike. All rooms feature Wi-Fi, modem points, direct dial telephones, power showers, hairdryers, tea/coffee making facilities and fully interactive colour TV's showing Sky TV & Pay Movies. Our conference rooms can accommodate up to 35 delegates and also have their own unique decor. Also located in The Albert Dock are numerous quality restaurants and bars all within a minutes walk. Be sure to book a table at weekends. We are located just five minutes walk from Liverpool's vibrant town centre where you will find one of the busiest and friendliest nights out in the country. The hotel is situated opposite the New Echo Arena and BT Convention Centre. ... more   less 
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Holiday Inn Express Liverpool-Albert Dock
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