We went to this hotel on a KGB voucher so didn't really know what to expect - certainly nothing as wonderful as this hotel for sure. With an extremely warm welcome we were given our room key and up we went. The room was spacious, spotless and decorated to an extremely high standard. Querky shaped room and bathroom which added... More

Lovely hotel. we stayed here last year and upgraded to a luxury room. it was well worth the money! the bath was huge and so relaxing. breakfast is served in the noble house next door and was gorgeous! the best boutique hotel in liverpool by far! More

We stayed here for 2 nights for my birthday from the 11th until the 13th May. From the airport we got the 500 bus from the airport which drops you off at Dale Street only a 2 minutes walk from the hotel (tickets cost 3 pounds each). It is quite hard to find as it doesn't really look like a... More

The welcome was a little underwhelming, however the staff were helpful when asked to order taxis and look after bags for the afternoon etc. apart from that we had little cause to speak to them. The room (although small for a "posh" room) was spotlessly clean, the bathroom was immaculate, and the shower was both hot and powerfull. The location... More

Do not be scared of the underwhelming front door. This is a very nice hotel in a very central spot in Liverpool. Rooms are really nice, location is perfect. the hotel does not serve breakfast but you can get it at a nearby restaurant or coffee shop. Recommended! More

Stayed at this city centre hotel on a Saturday night the first week in May. Reception staff couldnt have been more helpful, allowing my partner and I to check in well before the stated check in time. Our room was great, everything needed for a good night away was there. Full marks again to the reception staff...our deal included a... More

Just had to write to say how fantastic this hotel was. They upgraded us to a plush room, even though I booked a comfy one through lastminute.com, as it was my mum's birthday. The hotel is in a great location, and the rooms are at a great price! The staff were friendly and helpful, the room was clean and warm... More

Stayed at the Heywood House hotel in Feb2012. Lovely relaxing atmosphere. Staff were very friendly and helpful, they found a phone charger for us as my husband had forgotten his and stored our luggage for us on our day of departure. They provided us with bus and rail timetables and advice on what to see and do. There was always... More

stayed at this hotel for one night on a voucher bought from KGB. After looking on the website of the advertied "plus rooms" with a "stand alone bath" i ordered an upgrade costing me £30. Arrived at the hotel and was greeted with a room the size of a postage stamp and no freestanding bath...........................looked in the bathroom and there... More