From the minute we arrived for sunday dinner we knew the visit wasnt going to be pleasant!! The barmaid / waitress was rude and extremely ignorant. Our starters were bought out before we had even sat at the table and we were made to feel like we were in the way of the staff. When the main course was thrown... More

We stayed overnight here for a friends wedding, after booking the room and reading previous reviews on here i was lightly concerned; not just for us but for the bride and groom too. With regard to the food, it was of reasonable quality, and te function suite was nice and clean. moving through to the room where the reception was... More

I was a bit worried about staying here after reading the reviews. But, was pleasantly surprised!. The welcome was excellent, i believe there is a new Manager here who was very hospitable. My room was clean, the food was tasty and I will be back. Highly recommend for the business traveller as there is free WIFI also. More

30 odd of us gathered at this hotel for our annual meeting and discussion on various things concerning cricket within the organisation that we are members of. This hotel was chosen as it is central for most people who travel from all over the Uk. What a poor and run down place with the whole building badly in need of... More

Bedroom was OK, apart from getting a few bites from an insect. But the rest of the hotel needs refitting, tired carpets, could do with repainting. Service at breakfast was indifferent. I made the mistake of asking for brown toast which took 10 minutes to arrive (others were getting their white toast in the meantime); and when my toast arrived... More

We went to Brook westfield house hotel to see if it would be suitable as a venue for my son's blessing. However.. the service was lazy, the presentation was lazy and the food was burnt and not appetizing. The radio was on in the background that was for the staff not the customers which did not create a welcoming, friendly... More

We stayed there the night before and after a wedding recently. The staff were at times not around, did not listen to requests, some were even miserable and slightly patronising. We ordered a newspaper for the next morning, this did not arrive, we asked for an extra pillow, this did not arrived, we asked for a cot which did eventually... More

I have stayed at this hotel a few times and each time the hotel and its facilities appear to be older and unloved. The feeling you get is the hotel is being run on a tight budget and therefore the level of service has diminished, evident in the bar never being staffed and having to continually press bell for attention... More

The Westfield perports to be a top conference hotel, when it is unfortunately too tired to live up to this mantle! The staff tried very hard and actually the food wasn't bad at all - the food that wasn't off the menu that night anyway - which was a lot of it! Most worrying was the lack of a spare... More