Our accommodation was double booked in Shap and the proprieters of the hotel found us a room in Penrith at the North Lakes. While they were driving us to the hotel they frequently mentioned how lucky we were to be staying at this luxury hotel. We just felt inconvenienced. The rate the other hotel was charged started out at 190... more

A decent hotel with, as the name implies, good access to the North Lakes. On the positive side the staff are very friendly and helpful and the infrastructure of the hotel works well albeit with little character. The hotel is surrounded by busy roads and is in an unattractive location but very convenient. The key point if you are a... more

This Hotel is in a great location when visiting the Lakes District in Cumbria. On arrival the hotel looks unwelcoming but once inside the furnishing of the reception areas are very pleasing. I was expecting an excellent room, having booked their Executive room. This hotel is a 4 star AA graded hotel. The room we stayed in was just a... more

Stayed here for one night, although I got a reduced rate of £100 B&B, the room was very small, acceptable for one but would have been cramped for 2. Not sure of other rooms but coach parties seemed to take preference. The room was recently decorated and well equipped, but several black hairs in the bathroom were a bit off... more

From the moment we arrived until we left, we were treated as valued guests. Everyone had a 'can-do' attitude and looked after our every need with good humour and a smile. The food and the service in the restaurant were excellent, the rooms were clean and the whole experience made our stay in the Lake District one to remember. Well... more

Me and boyfriend stayed at the North Lakes for the valentines weekend, we booked it on the last minute. It was quite expensive, at 500 pounds for 2 nights bed and breakfast. This also included a 3 course meal on valentines night. The rooms are only small but just the right size for 2 people, we upgraded to an executive... more

very convenient for access to M6 And Lake District. Leisure and dining facilities were very good, with bonus of being able to walk into town. Rooms are obviously going through a revamp as a colleagues room was better decorated and fitted than mine, which was a bit dated, the room wasnt very big with limited floor space around the bed... more

We went to the hotel prior to taking part in a charity event, a triathlon type thing. I went to bed early to find my half of the mattress had collapsed. I called room service but short of moving rooms there was nothing they could do and I wanted an early night. Housekeeping should have spotted it, I feel. Next... more

We stayed in an Executive family room for 2 nights to break our trip home from Scotland (two children aged 10 and 14).The room felt very cramped despite having paid a higher rate for the "executive" standard - I would have found anything smaller intolerable. Also there was very limited storage space as one "wardrobe" was full of spare pillows,... more