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All 18 Kendal hotels »

Riverside Hotel

3.0 of 5
Beezon Road | Stramongate Bridge, Kendal LA9 6EL, England
Hotel amenities
Ranked #4 of 18 hotels in Kendal
4.0 of 5 stars 187 Reviews
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187 reviews from our community

What travellers say about this hotel
  • Very clean(12)
  • Very good(8)
  • Evening meals(8)
  • Tea coffee(7)
  • Leisure facilities(6)
  • Steam room(6)
  • Car park(5)
  • Great location(5)
  • Friendly and helpful(4)
  • Would not have(4)
Traveller rating
    51
    64
    35
    25
    12
Only show reviews for Family (30) | Couples (101) | Business (11)
Date Rating
Ruby993
London, United Kingdom
2 reviews
1 helpful vote
5 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

The food was in the evening was exceptionally good! A great hotel in a great location. Staff friendly & very accommodating for our dog! Hard to believe it is only a 3 star hotel. It's great value for money& really looking forward to going again.....hope to get another good deal on price! Thanks to all staff. More

Was this review helpful? Yes
The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review
10 February 2012

Thank you for this wonderful review. We are so pleased to hear how much you and your dog enjoyed your stay. Our chef will be very happy about your lovely comments about the food. We look forward to welcoming you again soon! More

StaffordshireCarol
Staffordshire
2 reviews
2 helpful votes
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

Fantastic value for money. Clean, friendly, excellent service. Wow. Definitely will stay at Riverside Hotel in Kendall again. Lovely clean rooms, bottle of wine waiting. Excellent breakfast which kept us going all day until tea-time. Couldnt fault anything. Sauna, Jacuzzi, steam room, jacuzzi, pool and gym were all great and clean. Easy walking distance to town centre. Fabulous place to... More

Was this review helpful? Yes
The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review
10 February 2012

What a fabulous review, thank you very much! We are delighted to hear how much you enjoyed your stay and we look forward to your next visit. Hopefully it will be soon! More

mogwi01270
Crewe, United Kingdom
Reviewer
4 reviews
4 helpful votes
4 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

Good location and nice position and outlook over the river. Hotel not obvious from main road and be careful with your Sat Nav directions as it led me down the one-way street the wrong way. Stayed on Sunday night with the hotel group special deal. Room and facilities more than acceptable although as others have commented the temperature in room... More

Was this review helpful? Yes
The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review
3 February 2012

Thank you for taking the time to write this positive review of our hotel. We are very happy to hear that you enjoyed your stay at the Riverside, and your comments about the food are great. They will be passed onto the chef and I am sure he will be very pleased. We hope that you stay again on your... More

LancashireMarmite
Lancas
Reviewer
3 reviews
3 of 5 stars Reviewed 30 January 2012

A nice hotel with a great location but the breakfast left a lot to be desired. Self service with plastic lids on the containers most of which were empty when I queued up. I ended up with mushrooms (tinned) and baked beans. More

Was this review helpful? Yes
The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review
3 February 2012

Thank you for taking the time to review our hotel. We are pleased to hear that you were happy with your accommodation and the beautiful location of the Riverside. However, we are sorry to hear that you were not satisfied with breakfast. As all food is cooked fresh (including the mushrooms, which are certainly not tinned), in busy periods a... More

krayziemike
Lancashire
Senior Contributor
24 reviews
32 helpful votes
4 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

Excellent all round Service from the Receptionist to the Restaurant staff. One minor quibble is the wait time at the bar. The hotel was fairly quiet so I am presuming the amount of staff was less than usual. The breakfast was nice but could be improved. A few extras such as croissants, pastries & a couple more items on the... More

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The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review
3 February 2012

Thank you very much for this lovely review of our hotel. Firstly, we would like to say how wonderful it is that you saw the otters! These are quite a rare sight, however their occasional outings are captivating all of us here at the hotel. We are very pleased that overall, you were satisfied with your stay at the Riverside,... More

robert m
Middlesbrough, United Kingdom
Reviewer
3 reviews
2 helpful votes
3 of 5 stars Reviewed 28 January 2012

The reception wasnt manned when we arrived so had to press the bell and wait and wait. The bedroom looked like it had been plastered and left to dry. The wall around the plug socket - the plaster had come away exposing behind it, paper thin walls with constant banging doors, shower leaked all over the bathroom floor. Nice view... More

Was this review helpful? Yes
The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review
6 February 2012

Thank you very much for taking the time to review our hotel. We appreciate all feedback and take your comments very seriously. Having investigated your complaint, we are taking immediate action to resolve the issues that you have raised. We are very sorry for any inconvenience caused, and hope that you will soon return to allow us to demonstrate the... More

Susie S
London
2 reviews
2 of 5 stars Reviewed 20 January 2012

Theres not much i can add about the hotel, it is a bit like Crossroads but without the humour!....the "lesuire" facilities are grim, poorly maintained and staffed. I have to stay here with work on a semi-regular basis and I am amazed that some of the issues with the state of the gym, Pool and lesuire areas are still on-going.... More

Was this review helpful? Yes
The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review
3 February 2012

Thank you for taking the time to review our hotel and leisure club. We are pleased to hear that you are content with our accommodation and that you are a fan of the lovely Damson Dene. However we are sorry to hear your complaints regarding our leisure club, these are surprising as the leisure club is very popular and we... More

maggie t
Leeds, United Kingdom
1 review
3 of 5 stars Reviewed 17 January 2012

We had booked a 'Suite' £100 per night DBB. Finding the room wasn't easy as the signs are confusing! It was in fact through a door marked 'Private'. The suite was 2 rooms, the first looked like an office with 2 chairs & a coffee table in front of a tv that wasn't working. The room was pleasant with a... More

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The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review
10 February 2012

We are very sorry to hear about the disappointing standards experienced and we are responding to the customer personally. However, we would like to assure all customers that this is most certainly not a common occurence and all issues raised have been promptly dealt with. More

cerrie n
Lincoln, United Kingdom
1 review
4 of 5 stars Reviewed 12 January 2012

my partner and i spend two days here between xmas and new year to chill out it was a lovely hotel with friendly staff the room was great we loved our stay and will be back again soon may even become regulars there .overall great few days away More

Was this review helpful? Yes
The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review
3 February 2012

What a lovely review. We are so pleased that you enjoyed your stay with us and we very much hope that you do become regulars! More

Christraveller10
Warrington, England
Contributor
13 reviews
5 helpful votes
4 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

We booked a 3 night New Years package through Superbreaks, having not been to Kendal before. A short walk from the train station and into the town centre/bus station, so easy to get to and about on public transport. Staff were fantastic throughout the weekend, very friendly, helpful and worked extremely hard throughout. Good quality food, decent portion sizes -... More

Was this review helpful? Yes
The_ManagerSLH, Public Relations Manager at Riverside Hotel, responded to this review
3 February 2012

Thank you very much for your great review. We are very pleased that you enjoyed your New Year celebrations with us, we love having the Ceilidh and are very glad that our guests feel the same. We appreciate your comments about the rooming arrangements regarding dogs, and we are very sorry for the inconvenience caused. This has been raised reception... More

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