This is a fairly standard business type hotel, situated close to the maritime heritage centre and universities. The room was clean but had an annoying buzzing noise coming from the main lights and a shower head that would not stay in position. The biggest let down was the attitude of the staff. The room had been booked by the person... more

After reading the varied reviews for this hotel I had to write a review as I think some of the comments are very harsh and unfair. I stayed there in July for 3 days because I had builders in my house and I had no facilities so I booked this hotel as it is near to where I live. When... more

There was no wardrobe or storage space in the bedroom so the plastic covered sofa had to be used for this The functionality of the bathroom was a disaster. There was no ventilation; the walk-in shower flooded the entire floor as the drainage was very poor; the toilet barely flushed; the washbasin tap leaked so the surface around it and... more

Had the pleasure of staying at the Encore for business, and one of the best hotels I have stayed in, from a warm welcome at reception, to a clean room, great choice of breakfast. and comfy bed. An incredibly effficient hotel, although a corperate hotel,a very enjoyable stay. A wedding party was there during my stay and all seemed to... more

We used this hotel for our wedding guests. We simply had one problem after another. We were told we could have a certain numbers of rooms at a reduced rate. This kept being altered, guests that had been booked kept dissappearing. Overall the staff are just unhelpful and poorly trained. Eventually on the wedding night, my parents suddenly found themselves... more

I stayed at this hotel with two other colleagues for one night.. Simply put, it was vastly overpriced, the staff were apparently untrained in the hotel business, there were various mix ups about our bills, credit cards, etc. The two huge televisions were blaring out a football match in the only public areas to sit - namely the bar and... more

My partner and I arrived and were impressed by the very new and impressive hotel that had been built. The staff at reception were friendly and professional and were attentive to our needs. Our room wasn't the largest and was clearly designed for the businessman on the move but stylish, clean and well-maintained. All the furniture in the room was... more

We have stayed at the Ramada Encore three times and I'm shocked by some of the other reviews. We have always found the staff polite, friendly and helpful. The breakfast buffet is good quality and making my own coffee and toast doesn't worry me - better than having cold toast and tea plonked on your table by a waitress at... more

We stayed here for two nights as part of a group. whose meeting was based on Chatham Historic Dockyard. Since it is on the Dockyard site, that was very convenient. As reported by others, the bed was small, the toiletries virtually non-existent, but we did have four fairly decent pillows. There is a good deal of do-it-yourself: no porter, breakfast... more