This was a weekend that was meant to be a fun, girly night for a friends birthday! ended up a disaster. Rooms were freezing, very cold and rude welcome from receptionist. Were told the restaurant was not open as they had a 'party booking' so we could eat in the bar 6pm-7pm we went down and it was closed. Staff... More

I've used Hertford House severeal times, on the most recent visit the tv was not working, I was not advised on check in but the recptionist did her best when I called her, this meant moving to a smaller room. Some of the decor is looking a little tired, Breakfast is a bit of a meander through the bar that... More

We stayed here a few weeks ago, the hotel is really not up to the standard it promotes itself as. Having been made aware of the noise issue, we requested a room at the rear of the hotel so noise wasn't a problem. Lots of small problems, mini bar not stocked, breakfast very average and cooked not included in the... More

My husband and I stayed here with our 5 month old baby as we were in town for a wedding. Fortunately we stayed on a Monday night so did not struggle with the night club noise. However, we were woken up at 5 am by the bin men and the bottle recycling truck. Due to the fact that the windows... More

We stayed in this hotel for a short city break and it was very good. The room was spacious and the bed and pillows were great. The service was fine as the breakfast options. More

Lovely smart hotel entrance is charming reception friendly service very good food very tasty and good value for money. although we did not stay I was interested to see the rooms looked so comfortable and quiet as the hotel is in a busy market sq.very central More

I am shattered. Quite literally shattered. I was at the front of the building on the first floor in a single room... 1. It was so noisy all night from the street, bin men, deliveries and traffic I hardly slept. 2. My room was freezing cold. The windows are single glazed with a useless panel over that makes no difference.... More

My friend and I dined at The Hertford House Kitchen in the lead up to Christmas. Restaurant was over subscribed, service poor, wait time for food over 1hr and the quality of the food, although tasty, was lacking in some of the promised ingredients when finally arrived at the table. Upon complaining we were pleasantly surprised to be invited back... More

Room was ok, but the level of noise was shocking, I would suggest anyone else stays elsewhere. Breakfast service was shambolic, one person serving, took 25 minutes to get a couple of cups of coffee, breakfast was so poor, luke warm bacon, no beans and burnt sauted scrap potatoes. I had to ask for butter for toast, which again took... More