Perfect for my business trip. The conference room and facilities worked well, my room was very comfortable, hearty breakfast and the evening dinner was a delight. All the staff were polite and efficient. Many thanks.
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Dear Guest
Thank you for taking the time to review your visit to the Mercure Southampton Centre Dolphin Hotel.
I was delighted you enjoyed your stay and hope we have the pleasure of welcoming you back in the future
kind regards
Neil Brailsford
General Manager
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Best location in town, in the historical city center. The rooms are big, very large and comfortable beds, and the building has a nice comes from the past style. Progress could be made in the bathroom, quite small, but that comes with the old building architecture.
A good pick, with a very decent value.
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Dear Guest
Thank you for reviewing your stay with us.
I was delighted to read you enjoyed your stay and hope we have the pleasure of welcoming you back to The Mercure Southampton Centre Dolphin Hotel in the future.
kind regards
Neil Brailsford
General Manager
More
Had to stay in Southampton so picked this place because if the nice pictures. I now review customer pictures going forward. I learnt a lesson here.
Some nice areas but generally not that great. Room not great, then it flooded and there was a chat lasting over one hour trying to find a new room. I was put next to...
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Dear Guest
Thank you for reviewing you stay with us here at the Mercure Southampton Centre Dolphin Hotel.
I was very concerned and suprised to read your review and would like to sincerley apologise for the problems you encountered.
I do have to say I find some of your concerns confusing as it seems not to relate to this hotel....
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I booked three standard rooms for a 1 night stay pre cruise on the 3rd may 2012, on arrival the reception staff were very friendly and helpful which made check in stress free all six of us were in our rooms within 5 minutes of entering the hotel! the hotel is very clean, our rooms were modernly decorated and spacious...
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Dear Guest
Thank you for your review
I was delighted to read you enjoyed your stay and will ensure your feedback is communicated to my team.
I hope we have the pleasure of welcoming you back to the Mercure Southampton Centre Dolphin Hotel before your next cruise.
kind regards
Neil Brailsford
General Manager
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We stayed on a half board basis on Saturday night and I have to say the room was fantastic and the food and service was 5 star. Young James was so attentive as he looked after our every need during our time in the restaurant.
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Dear Guest
Thank you for reviewing your stay with us here at the Mercure Southampton Centre Dolphin Hotel.
I was dleighted to read you enjoyed your stay and will ensure you kinds words are passed onto James.
I hope we have the pleasure of welcoming you back very soon.
Kind regards
Neil Brailsford
General Manager
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Great location right on the High St and within walking distance of the restaurants and the shopping. (West Quay shopping was fab!)
The car park was a nightmare to find and was full of pot holes which did not make a good welcome having to drag my case through the dirt. Reception staff were good though and I was given...
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Dear Guest
Thank you for taking the time to review your stay with us.
I appreciate all your feedback and will of course address all the points raised with the relevant members of my team to help us improve the level of service we offer.
I do hope you will choose to stay with us here at The Mercure Southampton...
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Good proximity to shops, bars and restaurants. Average to small size rooms but well furnished with comfortable beds, good bathroom and our room over looked the car park which was a quiet location. Breakfast was OK too.
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Reviewed 16 December 2011
Dear Guest
Thank you for reviewing you stay with us here at The Mercure Southampton Centre Dolphin Hotel.
I was delighted to read you enoyed your stay and hope we have the pleasure of welcoming you back very soon.
kind regards
Neil Brailsford
General Manager
More
Unfortunately the Dolphin Hotel in Southampton fell very far short of expectations on a recent trip to the city. We spent 3 nights in the hotel and if they had not been fully paid for in advance, I would have left the minute we checked into our room. The first room overlooked the fire escape and some noisy extractor or...
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Dear Guest
Thank you for reviewing your stay with us here at the Mercure Southampton Centre Dolphin Hotel.
I was very sorry to read you did not enjoy your stay with us for which I sincereley apologise.
Rest assured your comments will be addressed and taken on board.
kind regards
Neil Brailsford
General Manager
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