I booked this hotel for my mother and I to stay the night before a cruise, it was in a good location for The Mayflower Theatre that we were visiting that night. When we arrived we were told there was no food available as the chef was busy catering a private event, we were not able to order room service... More

Some colleagues and I used this hotel for a meeting recently and had a terrible time. The room was freezing cold with impossible to control air con. The tea and coffee was cold. We only got hot water (to use with the various teabags they had supplied) after asking three times. A very bolshy man brought replacement drinks in (which... More

From the outside this looks like a very nice hotel but inside tells a very different story. Our bedroom was very small and depressing. The headboard, dressing table and bedside table were old and tatty. There were stains on the wallpaper. There was only one bath towel and one hand towel in the freezing cold bathroom. I had to get... More

As a regular traveller I have to say this is one of the worst hotels I've stayed in recently. From reception, bar to bedroom this place needs some serious money spent on it. Tatty varnished wood, dark reception looks as though it still sits in the 70's. My room was even worse. Carpet was filthy with numerous stains and marks.... More

We had our work Christmas Party at the Southampton Park Hotel. I'd chosen not to stay there because I found a better price at another local hotel. On arrival, we were greeted and directed towards the bar area where the rest of our party was waiting before going into the dining area. There was other parties going on in the... More

We booked for 1 night so that we could be close to the Guildhall for a graduation ceremony the next day. The location was great for that purpose and for easy access into the city centre shops. On checking in, the receptionist was efficient with the paperwork but not particularly helpful with directions to our room, or any other general... More

Upon entering the hotel, I immediately noticed how outdated it was. Myself and my partner stayed here for one night as we had tickets for The Brook and it seemed the perfect location-5 minutes from the station. Unfortunately the lift was not working so we had to take the stairs, luckily we did not have too much luggage but I... More

Booked for one night well in advance. Following day was going on to QM2 for our cruise. Needed a good nights sleep. Was woken to the loudest disco we had ever heard. We thoght the DJ was at the bottom of our bed, We rang reception and got the Deputy Manager who told us there was a function on in... More

Oh dear - a hotel in a prime position but so in need of serious refurbishment - very disappointing. On our arrival we had to wait till the lone receptionist finished a personal phone call then spent some time fiddling with an outdated booking system. Into a dirty, tiny lift - then into a corridor that has seen better days... More