the customer service is very poor, the duty manager passed me a dust pan and brush and said there you go sweetheart. the food quality is bad, the staff just stand around talking to each other which then makes the service very slow, not a family friendly pub, More

My husband and I went here for an evening meal on the way home from a family visit to Bournemouth. The food was average and the service was diabolical, it took 10 mins to get a drink that we had ordered when we were seated and the second drinks never even arrived although they did try to charge us for... More

We went to the vine inn as a party of 6, 4 adults and 2 children. We went to the bar to order food and drinks, they had no lager or bitter on tap. Ok so it was a bank holiday but they knew that as well as anyone! The food wasn't that good, I had to send mine back!... More

We booked a table for 30 for a Christmas meal - the booking was taken and deposits paid with no mention of the pub not being able to accomodate a party this large. When we arrived everyone was sat on seperate tables - some of 6 but mostly tables of 4 - spread across a large area of the pub,... More

Having had many meals in the vine we decided to go in for a late lunch having ordered we sat back and waited and waited after an hour according to till receipt on complaining we were told their was an hours wait for food pity this wasnt explained at time of ordering still we had to wait a further 15... More

As a regular visitor to the vine I find that after the refurbishment things have gone down hill,not enough staff,had to wait at the door for to long time. now you have to queue up to order your meal and drink at the bar ,when you have eaten back again to queue up at the bar for quite a while... More

Now that the Vine Inn has undergone a refurbishment, it is well worth eating there. There is a large selection of food for very good prices. Staff are friendly and helpful and the drinks prices are reasonable. More

we had a family lunch booked for 15 with 4 generations of our family from 79 years old down to 2 years old. We arrived early and despite their opening time being published and noted on the door as 11.00 am we were not 'allowed' in for an early coffee with the family but were expected to wait outside in... More

Cant actually give a review as we didnt get to eat!!! Rang up to book a table for my family as a birthday treat and didnt get any further than the phone call. The man I spoke to was extremely unhelpful and rude stating that I was unable to book as they would have enough passing trade to fill their... More