I booked a two nights stay on the web via Innkeepers Lodge Web site. Our first night's stay was not good at all due to the room we stayed in. We had no window and no ventilation in the room. Other aspects of the room were very good. Good Bed good shower towels etc. Adequate continental breakfast for all of us and good environment to eat in. No vegetarian option for evening meals so of course we went into Brighton which has plenty. After our first nights experience I complained and then ask for another room. The owner said that the room was ok in the winter months but seem to accept my reason for not wanting to stay in the room where there was a sever lack of air at night.
We then had another room which was absolutely fine. I was amazed how two rooms could differ when paying the same price. One of the reasons I am writing this review is that I then complained directly via web site on Monday morning they were excellent in taking action. I had a rep call me Tues to... more